Hosted Voice Training – Tech Admin Portal

Training Date and Time: Wednesday, June 15th at 11am ET: Unity Agent and Unity Supervisor – (Scheduled for 60 mins)

Webinars are complimentary, and preregistration is required for each session. The session will be cancelled if no participants have registered within two hours of the designated start time. You will receive a confirmation email with the webinar and dial-in information after you register.

Webinar Description:

  • Unity Agent/ Unity Supervisor
  • Learn how to sign in to the application - Unity
  • ACD States
  • Call Control functionality
  • Monitoring Users and User Status / Directories / Call Logs tabs
  • Instant Messaging
  • Unity Supervisor
  • Changing the ACD State for an agent
  • Setting up Alarms
  • Silent Monitoring
  • Redirecting Calls

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