What type of Billing issues can I submit on the Billing tab in My Account?

  • Bill Disputes: Submit disputes online for Monthly Contracted Rates; Installation Fees or request adjustment (e.g. outage)

  • Billing Questions: Submit issues online regarding First Billing Statement; One Time Charges, Prorated Charges, Pay Per View Charges, Explanation of Voice Feature & Usage Charges.

  • Payments & Taxes: Report misapplied payments and request a tax exemption by submitting proper documentation.

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