The Gotham Hotel improves WiFi and connectivity for enhanced guest experience
“Access to WiFi and how fast it runs plays an integral role in why guests stay and why they come back. Our improved WiFi with Managed Network Edge has been a dramatic change in a good way for us.”
Dante Fowler, Assistant General Manager, Gotham Hotel
Just a six-minute walk from Grand Central Station, the Gotham Hotel offers a unique boutique hospitality experience in the heart of Manhattan. Their formula for success begins with a commitment to guest service.
Dante Fowler, Assistant General Manager, Gotham Hotel says that commitment must incorporate strong WiFi service. “You can’t be a successful hotel, especially in the most competitive market in regard to hotels, and not have a stable, fast WiFi,” he notes.
To realize this, Fowler brought on Spectrum Business to introduce advanced dedicated fiber connectivity, voice and video services. This is anchored by Managed Network Edge, which raised the capacity of its WiFi service and provides monitored firewall protection.
Today the Gotham Hotel has robust WiFi coverage throughout its building, including its most popular public balcony on the 19th floor, where people gather to enjoy the views. Bandwidth availability is controlled from a central portal that can be carried anywhere, offering ease of use and full network visibility.
The hotel also needed a voice communications platform to simplify guest experience, one fully integrated with the hotel’s property management system. Spectrum Business suggested a cloud-based collaboration tool that enables a guest’s access to hotel services from anywhere via their mobile devices: Unified Communications for Hospitality.
“This gives us a lot of flexibility to integrate with other software that improves our guest communication,” Fowler says.
Another need at the Gotham Hotel was improved in-room video entertainment. Fowler wanted a fiber-based service offering high-definition disruption-free video, with minimal equipment needs. They got all of that, along with 120 channels for every room, with Fiber Connect Plus TV.
“It’s a lot cleaner and we got rid of a ton of equipment, freeing up valuable space,” Fowler notes. “We all want to reduce our carbon footprint. Having to dedicate less space and energy to our video entertainment is a major step in that direction.”
Get the case study