Performance metrics matter: Spectrum Enterprise raises the bar on accountability

Modern enterprises demand better from their technology partners. That’s why, at Spectrum Enterprise, we go all in to deliver the best possible outcomes and experience for our clients. We’re continuously enhancing our network and investing in improved reach and reliability while ensuring our high-capacity connectivity solutions meet the most stringent requirements for performance and availability. 

“At Spectrum Enterprise, we’re committed to the success of our clients. We’re investing in the breadth and depth of our network, its capabilities and, importantly, the solutions and experience surrounding them so our clients stay a step ahead of future business demands,” explains Bill Archer, Executive Vice President, Charter Communications and President, Spectrum Enterprise.

In keeping with our commitment to client success, we’ve raised the bar on accountability by creating new service-level agreements (SLAs) for Dedicated Fiber Internet (DFI) and Ethernet Services. We guarantee 100% uptime across the full national reach of our network, regardless of location, and we back it up with unrivaled financial remedies ranging up to 100% of the monthly service cost. 

Our new SLAs set new industry benchmarks across the performance metrics that matter the most, such as uptime, latency, and packet delivery. The clear and meaningful remedies we’ve established for each metric demonstrate our confidence in our network, and give you peace of mind that your Dedicated Fiber Internet or Ethernet network is working as hard as your business, and we back that up with:  

• 100% uptime guarantee SLA, with clearly defined financial remedies.
• End-to-end performance to all your locations nationwide.
• A single partner with 24/7/365, U.S.-based support.
   

Another milestone on our ongoing journey 

We’ve spent years optimizing our national fiber network to deliver exceptional performance. Ongoing investments in network capability and solution design have enabled us to offer network speeds of up to 100 Gbps for a range of data transport solutions, such as Internet, WAN and Wavelength. Enterprises can leverage these high-performance capabilities across a range of locations, including data centers, public clouds, corporate headquarters and branch sites. 

Charter Communications, our parent company, invested over $40 billion in infrastructure reach and advanced technology between 2018 and 2022. Based on the feedback we’ve received, the enterprises that have chosen Spectrum Enterprise as their network modernization partner during this timeframe have realized the benefit of those investments.

Our work on this front will remain an ongoing process, centered on anticipating and meeting our clients’ continually evolving needs. Each of our products and services are designed to be flexible, reliable, and seamlessly scale with the changing needs and demands of your business. Whether you operate your business out of a single site or across hundreds of locations, you can be confident in better outcomes enabled by our full suite of data transport solutions, nationwide reach, and ongoing commitment to delivering differently. 

Our updated SLAs reflect our continuing commitment to deliver a consistent, secure, and reliable network experience. This commitment is reflected in strengthened Dedicated Fiber Internet, Ethernet WAN and Cloud connect performance metrics such as latency, jitter, and packet delivery along with financial credits centered on our commitment to providing industry-leading performance. Further, these updates provide a four-hour mean time to restore service should the unexpected happen. All existing clients with Dedicated Fiber Internet, Ethernet Services,  Cloud Connect or Enterprise Trunking have been automatically upgraded to the new SLAs, at no additional cost or action necessary on their part.

Earning trust through an elevated experience

With more of their business-critical capabilities at stake than ever before, enterprises are demanding a better experience and seeking superior business outcomes enabled by data delivery, connectivity and application performance. We understand that and want our clients to share the confidence we have in our network. Our SLAs,  industry-leading metrics and remedies build client confidence in realizing the business benefits that come with faster, more predictable data transfer to all their locations. By guaranteeing 100% availability for our Dedicated Fiber Internet and Ethernet connectivity products we are raising the bar for accountability and delivering a different level of service performance and consistency.

Our purpose built, gigabit fiber network delivers consistent connectivity with speeds from 1 to 100 Gbps to any location nationwide. Our high-capacity Fiber Internet, Ethernet and Cloud services enable endless opportunities to fuel growth and modernization, with industry-leading service level agreements (SLAs) that guarantee 100% uptime all the way to your suite, end-to-end performance nationwide and unrivaled remedies. Find out more about why more than 80% of Fortune 500 companies partner with us for technology solutions.