Application reliability problems solved in just 12 days with a dedicated fiber solution

A quick fix for network issues leaves a dental practice smiling

By Wynn Gradisar

09/08/2020

Topics: enterprise network | Blog Entry | fiber optic network

When you deploy new high-bandwidth applications, you expect your network to remain reliable. But if bandwidth isn’t sufficient, network reliability can become compromised, causing service disruptions and other issues.

The founder of a dental practice recently experienced this when his legacy network couldn’t support the high-bandwidth solutions he’d recently deployed. Staff couldn’t perform basic, critical tasks such as scheduling appointments due to frequent network disruptions. He needed a connectivity solution that would provide the bandwidth required to ensure reliable service — and he needed one fast. Cue the Spectrum Business Quick Connect program.

Meeting the need for speed

The Spectrum Business Quick Connect program enables rapid connectivity within fiber-lit buildings across the Spectrum Business footprint, allowing businesses to get a dedicated, reliable and high-speed internet connection in less than 30 days. This fast turnaround played a major role in the dental practice’s decision to move forward. “If I’d been told I had to wait 90 days for an implementation, I would have jumped over to another provider to try to get the problem fixed more quickly,” says the founder.

By partnering with Spectrum Business, the dental practice was up and running with Dedicated Fiber Internet (DFI) service in just 12 business days. DFI delivers fast, symmetrical internet service with speeds up to 100 Gbps on a private fiber network. “Within a week, my local rep had the implementation scheduled. Within a week and half, DFI was connected,” the founder says. “Spectrum Business was really good about working with us and getting service set up as quickly as possible.”

A fast, reliable connection

Today, all the practice’s applications work reliably. “Everything just works,” says the founder. “And an added benefit is that our internet is always fast.”

Learn more about our DFI service.

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Wynn Gradisar

Wynn Gradisar brings over ten years of telecommunications experience to his role as a Director of Product Management. He oversees the product lifecycle for Dedicated Fiber Internet, Business Internet, and Off-net Access products, with a focus on leading product strategy, increasing market penetration and driving revenue growth. Wynn holds a Bachelor's degree in economics and an MBA from the University of Colorado at Denver.