Achieving goals despite the unexpected

We’re no stranger to helping our clients tackle challenges during difficult times: changing market conditions, new competition, and uncertain futures.

This feels exceptionally relevant now after months of hunkering down, following shelter-in- place orders and facing many unexpected obstacles.

The pandemic has changed how we tackle client challenges — now it’s often virtually and with a greater reliance on technology than ever before. But it hasn’t changed our attitudes when facing what often appear to be insurmountable client requests. Because at the end of the day, our clients still have to get it done, knock it out of the park and move their businesses forward.

They still deliver when their boss or client gives them an unreasonable demand, lofty project milestone or tight timeline. And they still do all these things with the added complexity of a pandemic.

Our goal is always to be a reliable, helpful partner, and we’re working to provide thousands of businesses like yours with technology solutions that solve new and challenging business problems.

For example, in March, remote work — and the bandwidth needed to support the apps that make virtual collaboration possible — increased across the country. We partnered with many of our clients to enable their employees to work remotely and address new bandwidth demands with scalable connectivity services including Dedicated Fiber Internet (DFI), Ethernet and Unified Communications.

Now, our clients are working on network plans to support not only work-from-home but also new technology needs for reconfigured in-office workspaces. The latter requires bandwidth-heavy technology such as location-monitoring apps and badges, artificial intelligence surveillance cameras and app-centric health tracking programs. We’re working with our clients to ensure their networks can support the new bandwidth demands these technologies require as well as others that are sure to emerge in the future.

How? We’ve built our network — and our teams — to help businesses continue operating even during the most challenging of times. Here’s how we’re ensuring we’re ready to help clients face whatever may come next.

New technology and network upgrades

Spectrum Business is part of Charter Communications, one of the nation’s largest Internet service providers. Our advanced broadband networks serve nearly 30 million homes and businesses, including many in large metro areas such as New York, Dallas and Los Angeles.

The network has been upgraded in anticipation of increased use, says Stephanie Mitchko- Beale, Charter’s Executive Vice President and Chief Technology Officer. “We’ve invested $40 billion over the last five years in new technology and network upgrades. This includes investments in our fiber backbone, and customer-facing projects like Charter’s recent conversion to all-digital, which freed up capacity in our hybrid-fiber-coaxial network. These investments ensure that even in times of crisis we can deliver exactly what our customers need — reliable high-speed Internet with enough capacity to support even the most high-bandwidth activities.”

Stringent SLAs

To provide our clients with peace-of-mind, all Spectrum Business connectivity solutions are backed by enterprise-grade service-level agreements (SLAs) that ensure 99.99% service availability, and cover our entire network including the connection to your premise equipment. Our SLA metrics also ensure minimal latency, jitter and packet loss.

Guaranteed response

We proactively monitor our network around the clock so that unexpected issues are detected and resolved as quickly as possible — often before our clients are even aware there is a problem. We also have a commitment to restore service within four hours in the event of a service disruption, with our experienced NOC technicians remaining in contact with our clients until issues are resolved.

Learn more about how we’ve built our network — and our teams — to help businesses face what’s next.