Buffalo restaurants use fiber connectivity to boost business

“Having WiFi that reaches every corner of our restaurants, even right across the parking lot, is a real difference maker in how we do business.” 

Steven Khoury, Partner, Imperial Pizza 

For Buffalo, New York sports fans, Imperial Pizza has been popular for over 30 years. As their business continues to grow, so has the need for more reliable connectivity and voice service. 

For Steven Khoury, Partner, Imperial Pizza, improved capacity and a new location are directly attributable to the relationship they have built with Spectrum Business. 

“When it comes to serving customers, it has been said some businesses sacrifice quality for quantity or vice-versa,” Khoury says. “We are blessed enough that our operation is able to offer both.” 

The original Imperial Pizza location was recently expanded in size to 10,500 square feet, to accommodate a steady stream of walk-in customers. Getting reliable bandwidth to every corner of the establishment was critical. 

So was a service-level agreement (SLA) guaranteeing 100% uptime and the scalability to increase bandwidth when needed. All this was achieved with the installation of Dedicated Fiber Internet.

Khoury and his partners also want to oversee daily activity and supervise customer and employee online access from any location. To make this possible, Spectrum Business installed Managed Network Edge. 

In addition to accommodating sit-down business, Imperial Pizza must also serve call-in orders. To manage this, and simultaneously improve order tracking, Imperial Pizza has Unified Communications with RingCentral. Another Spectrum Business product, Set Back Box TV, allows HDTV service to be streamed to customers at both restaurants.

Khoury estimates that in combination with their new fiber connectivity and WiFi, Imperial Pizza sales have grown 10% since adding the new voice service. He calls it “a huge upgrade.”