Helio Health reclaims time and talent with simplified IT infrastructure from a reliable technology partner

“Patients today expect more from their providers. A lot of that is dependent on the technologies that we use and the network that underpins them.”— Corey Zeigler, chief information officer, Helio Health

Over a few years, Helio Health, a non-profit substance use disorder and behavioral health treatment system in central New York underwent a period of rampant growth. The organization grew to encompass 35 staffed locations, 1,300 residential beds, 970 employees — and a complex assortment of technologies from multiple providers. Helio Health’s IT infrastructure was challenging for staff as they strove to support the patient experience they took pride in delivering.

With 25 different phone systems and a spider’s web of virtual private networks (VPNs), Helio Health needed to bring everything under one centralized infrastructure. Chief information officer Corey Zeigler knew they could do better. A consolidated technology infrastructure would empower Helio Health to increase efficiency, cut costs and reinvest those resources back into their community.

They refused to settle in their search for a new technology partner, and it turns out they didn’t have to.

Spectrum Enterprise was the right partner for the job. Account manager Cory Sullivan and his team had put in the work to learn about Helio Health’s organization and create a tailored solution that would solve their immediate pain points — while also being able to scale and support future growth.

The results? Important health data is accessible and secure, protecting patients and reducing risk. Cost savings gained from new cost efficiencies are funneled back into patient programs and care. And the managed services and the consolidated network free up staff time to focus on the organization’s mission to transform the lives of those struggling with substance use and mental health disorders.

Helio Health now has plenty of room to grow with a scalable network and reliable technology partner, “Put simply, it was the right solution and the right partnership,” says Zeigler.