Spectrum Enterprise partnership enables closer management of Holiday Inn Express hotel

“What I have been able to do at this hotel can be duplicated at any hotel. Their needs would be similar to mine, and Spectrum Enterprise’s capabilities are immense.”

Arun Goyal, Owner, Holiday Inn Express Syracuse Airport, Syracuse, NY

Keeping a close eye on his Syracuse, New York hotel has never been easier for Arun Goyal, even while living and working hundreds of miles away. 

The installation of Managed Network Edge, designed to allow pinpoint supervision from any remote location, is among several recent connectivity-related upgrades Goyal had made at Holiday Inn Express Syracuse Airport. Installed by his technology partner, Spectrum Enterprise, the system includes a portal set up expressly for Goyal to access from anywhere in the world. Goyal knows this is vital in empowering him to deliver a more efficient and pleasant guest experience.

“I take pride in my properties, that’s my nature,” Goyal says. “All I am trying to do is make this hotel the best that I can. What I get from Spectrum Enterprise helps me to provide a more engaging customer experience.”

Holiday Inn Express Syracuse Airport is ideally situated for many different types of guests. For business travelers, the city center is only minutes away. For visiting academics, parents or friends of students, or college sports fans, Syracuse University is just as close by. For travelers who need a place to stay overnight while awaiting a connection to their next destination, the hotel offers the nearest accommodations to Syracuse Hancock International Airport, central New York State’s gateway to the world.

With all this in mind, Goyal sought a way to more closely track his hotel operations and stay connected to everything that goes on.

Indoor wide-angle cameras provide overhead views of corridors and common areas. Outdoor cameras can be angled and adjusted to zoom in on surrounding objects, such as vehicles in and around the parking area. The cameras are accessed remotely by Goyal via the intuitive cloud-based Managed Network Edge portal. 

“I check my portal many times a day,” Goyal explains. “The features are very user-friendly, with the capability both for real-time viewing and to go back and get a recording if I need it. That’s a plus.”