Arlo Hotels sees connectivity as key to attracting modern travelers, with help from Spectrum Enterprise

“It’s an exciting time for us, with all that technology is making possible. In order for all those things we do to happen, we need a reliable partner like Spectrum Enterprise who makes sure all our systems are doing what they are supposed to.” — Darren DeSilva, Vice President of Information Technology, Arlo Hotels

Arlo Hotels is a fast-growing chain anchored by three popular Manhattan hotels located in three distinctive, world-renowned neighborhoods. To ensure they are employing the latest in hospitality technology to create optimal guest experiences, Arlo Hotels partners with Spectrum Enterprise.

People come to New York City expecting a dazzling parade of sparkle and life; the last thing they expect to deal with are issues with bandwidth, latency or dead spots. Spectrum Enterprise Dedicated Fiber Internet (DFI) and managed WiFi solutions provide seamless connectivity that not only optimizes existing network service but makes possible meaningful enhancements of overall guest experiences.

Darren DeSilva, Vice President of Information Technology at Arlo Hotels, has noted significant improvements in guest services since Spectrum Enterprise took an active role in his Manhattan hotels. But he is just as pleased about the reliability of the networks. “If there is one area where Spectrum Enterprise has exceeded expectations, stabilization,” he says. “We did have vendors who provided certain circuits and there were a lot of outages before. That continued uptime we get with Spectrum Enterprise has definitely helped our bottom line.”

As Arlo Hotels continues to expand to other urban locations around the United States, DeSilva looks forward to continuing what has been a mutually beneficial and educational relationship.