Restaurant chain opts to give customers more of what they want: fast, efficient and reliable service

“When you think of us as a technology partner, and not just a service provider, you realize Spectrum Enterprise can be a one-stop solution for all your key business needs.” — Steve Kaefer, Spectrum Enterprise National Sales Manager

A popular pizza restaurant chain struggled with inadequate bandwidth and an unreliable legacy network service. Much of their business depends on take-out orders which were getting lost; they were also losing sales due to costly internet service outages.

Spectrum Enterprise designed and installed a digitalization upgrade at their restaurants, beginning with Dedicated Fiber Internet (DFI) for low-latency connectivity, then adding Unified Communications for fully integrated voice communications and Managed Network Edge for a holistic solution for the restaurant chain’s routing and security needs.

Each one of these three Spectrum Enterprise offerings had something unique and cost-effective to offer; bringing them all together under a managed services package backed by the dedicated support of engineers and technicians made the most sense for the restaurant chain.

“I explained to them how we could offer a holistic solution for all their locations from a technology standpoint,” recalls Steve Kaefer, Spectrum Enterprise National Sales Manager. “They were eager to learn more about what we could do, and immediately put us in touch with the head of their IT department. The discussion ramped up quickly from there.”

A revamped point-of-sale system offers a more satisfying and engaging customer experience at every restaurant location. The Spectrum Enterprise network offers reliability backed by 24/7/365 support, resolving the problem of major outages that had damaged restaurant business in the past.