BNSF Logistics agent leverages faster, more reliable network

“We go through every effort we can to make sure we are prepared for any crisis. Partnering with Spectrum Enterprise was the final piece of that solution to keep us always prepared.” 

– Greg Harlan, President, NC Agents, Inc.

The last few years have been invigorating yet hectic for Greg Harlan, President and owner of NC Agents, Inc., an agent for BNSF Logistics in North Carolina. Whether managing over-the-road truck loads, solving serious supply chain issues, or fixing customer service problems, Harlan needs advanced connectivity to make his enterprise work fluidly.

Harlan has worked with a number of network and telecom providers over the years. Each in turn failed to measure up to his basic need for steady service at a stable cost. Throughout this time, Spectrum Enterprise has been his one constant.

To help manage network needs, and leverage his access to high-speed data, Harlan recently added Spectrum Enterprise Managed Network Edge. “In the past, we have had issues with our third-party equipment,” Harlan explains. “With the network Spectrum Enterprise put in place, we have none of that now, so it’s not even an issue anymore.”

What Harlan calls the “backbone” of his business is based on having Spectrum Enterprise Dedicated Fiber Internet (DFI) installed at all his locations.

“We’ve had situations where we are down for eight hours straight,” he explains. “Having these remote offices out there and having the connectivity with Spectrum Enterprise and the ability to just redirect business at a moment’s notice is key to what we do.”