A regional bank partners to modernize its network and improve resiliency and security

“We talked about their current vendor, and I explained how they could partner with Spectrum Enterprise and together we could work towards a tailored solution that would improve the resiliency of their network and applications.” — Michael Gordon, Major Account Executive, Spectrum Enterprise

A regional bank with 26 branch locations, which had built a well-deserved reputation for excellent customer service over its 90+ years of operation, was experiencing unacceptable network outages. When the network was down, it lead to customer dissatisfaction and lost revenue opportunities for the bank.

“The bank was using a Layer 2 VPN service from a well-known national provider. But when there was an outage or a fiber cut, it took down the circuit to the bank’s network, and the whole operation would cease,” explains Michael Gordon, Major Account Executive, Spectrum Enterprise. “For a bank, that totally interrupted their clients’ ability to process transactions, open an account, and any other processes of that nature. The bank would be down for two to three hours — almost half a business day — so that seriously impacted their ability to help their clients in that timeframe. The bank knew that it had to improve the resiliency of its network, and reduce that downtime.”

The bank decided to partner with Spectrum Enterprise to deliver a scalable, secure and resilient infrastructure to best serve their customers — and the business needs of their organization. The bank was convinced that our certified network experts, along with our national reach and multiple connectivity options, make Spectrum Enterprise uniquely qualified to be their single networking partner. Gordon and his team were able to work with the bank to tailor a complete solution to meet their needs.           

The new network provides a scalable, secure platform that increases customer satisfaction, and eliminates lost revenues caused by the legacy network’s resiliency issues. Customers can do their banking when, and where, they want to — something they couldn’t always count on, before, with the extended outages of the legacy network. Managed Network Edge, delivered over the Cisco Meraki platform, gives the bank the consistent security capabilities it needs to protect its network across all 26 of its locations. And, last but not at all least, the co-managed services and the modernized network free up staff to focus on delivering an improved customer experience.