A casual dining restaurant chain gets a modern network to enable comprehensive communications solutions

“They needed reliable internet access for their POS system, bundled with a security solution, and they wanted one consistent and reliable phone system, supplied by one vendor.”— Alan Green, Major Account Manager, Spectrum Enterprise

One of the world’s largest full-service dining companies — and franchisors of two iconic restaurant brands — recognized that improved digital experiences both in and outside of its restaurants would help drive sales. The company began major investments in retail technology and the necessary network and communications infrastructure.

The investments, intended to help efficiency and improve the guest experience, included an all new POS system, digital waitlists, mobile payment, handheld server tablets and car-side pickup.

The company explained that the largest element in its digital experience initiative was to replace the technology surrounding and including their 20-year-old point-of-sale (POS) systems. They needed a modern POS, which would address security concerns that presented an inherent business risk while also greatly improving the guest experience. To address the needs of the business, they first needed to modernize their network infrastructure.

The first step was for the Spectrum Enterprise team to invest time with the company so that they could fully understand the connectivity needs of a modern network infrastructure serving two large restaurant chains. They found that the company needed a reliable, high-performance network that offered enhanced security, scalability and ultra-high speed data transfer to achieve their objectives.

The company is very pleased with the whole Spectrum Enterprise solution and is hoping to be able to push the POS to all of its franchisees in 2023. “They needed a reliable Internet connection, and the fact that we were able to bundle the security solution, which met their requirements, and then exceeded their requirements on the phones, is what really made it such a great partnership for us and them. We were able to give them the one vendor partnership they sought,” explains Alan Green, Major Account Manager, Spectrum Enterprise. “And we’re always up for a challenge.”