Supermarket chain boosts connectivity to better serve its growing base of customers

“The client has to have speed and agility when it comes to their websites and inventory. Now they can do things they never could do before.” — Mitchell Cline, Account Manager, Spectrum Business

A supermarket chain with over 200 stores across the southern United States needed to boost network operations and customer service. After years of vendors failing to keep pace with their growing needs, the chain selected Spectrum Business as their single solutions partner.

Spectrum Business Ethernet soon improved check-out service and back-end support at several stores, including processing prescription information at in-store pharmacies. This encouraged the supermarket chain to add Ethernet at all their other stores. It also prompted the chain to consider other parts of its digital network that could benefit from a Spectrum Business upgrade.

To make the process of managing store-to-store or store-to-HQ calls easier and more efficient, the chain implemented another Spectrum Business solution, Enterprise Trunking, to move internal calls over the Ethernet network. This also streamlined the process of transferring customer calls from the HQ call center to a specific store.

To boost bandwidth and customer services, Spectrum Business Cloud Connect gives the chain improved access to Google Cloud. For high-speed, low-latency connectivity to key applications and datasets, Spectrum Business Dedicated Fiber Internet (DFI) is also in place at the supermarket chain’s headquarters.

The Spectrum Business solutions have proven very reliable, backed by stringent service-level agreements (SLAs) and 24/7/365 proactive monitoring: “Proactive consistency is the cornerstone of our relationship,” Mitchell Cline, Account Manager, Spectrum Business notes. “The supermarket chain is all about quick and clean service and nice people. They expect everything to work as properly as they do.”