Fact Sheet
Easy access to cost-effective connectivity with DIR
Digital transformation and IT modernization are essential to creating a better resident experience. To increase civic engagement and satisfaction, government agencies need to have reliable, cost-effective, high-speed connectivity and a solid network foundation.
Procuring essential network services and network solutions can be complex, especially for government agencies with limited IT resources. Fortunately, the Texas Department of Information Resources (DIR) provides a system for state and local government, public education and other public entities to procure the IT services they need to enhance the lives of their residents. Through our Communications Technology Services Agreement with the DIR, terms and conditions and discounted rates are pre-negotiated, which means public entities can more quickly and easily access the technology solutions they need.
We’re committed to Texas.1
3.5 million
customers served
587
communities served
15,700
Texas-based employees
$1.8 billion
2024 capital investment2
Reliable connectivity solutions
Solutions from Spectrum Business®, a Charter Communications brand, are available through the DIR contract. Pricing and contract details are available on the DIR website.
Dedicated Fiber Internet: Gain dedicated, high-speed, scalable, nationwide internet connectivity, with symmetrical upload and download speeds and bandwidth up to 100 Gbps. This service is backed by a service-level agreement (SLA) that guarantees 100% uptime all the way to the handoff point at your location.
Enterprise Internet: Gain fast, reliable and cost-effective access to the internet or cloud-based applications with an enterprise-grade experience. Available in a range of speeds up to 1 Gbps, the solution provides peace of mind with an SLA that includes 99.9% uptime and a rapid restoration commitment all the way to the handoff point at your location.
Spectrum Business Internet®: Support your internet needs with three speed choices, up to 1 Gbps download speeds, unlimited bandwidth usage and no speed throttling.
Ethernet Services: Meet ever-growing data needs by connecting locations with a fast, reliable wide area network (WAN) solution backed by a 100% uptime SLA guarantee and built on a dedicated fiber infrastructure. Bandwidth up to 100 Gbps is available.
Cloud Connect: Extend your network with fast, secure and dependable private connections to cloud service providers with a service backed by a 100% uptime SLA guarantee.
Wavelength Services: Support your most demanding application needs with high-speed, dedicated WAN connectivity with bandwidth up to 100 Gbps.
Enterprise Network Edge: Improve the network experience for your agencies and residents with an enterprise-grade managed solution that brings together connectivity, equipment and network management to support both hybrid networks and workforces. Powered by Fortinet, the solution simplifies IT operations by providing networking with security features and optional integrated WiFi and switching in a multi-cloud-ready platform.
Managed Network Edge: Simplify the deployment and management of your network with this modular, all-in-one solution. Delivered over the Cisco Meraki platform, Managed Network Edge offers security features, routing, SD-WAN, WiFi, switching and environmental sensors. Achieve flexibility and scalability with connectivity, equipment and network management from a single partner.
Secure Access with Cisco Duo: Help protect your agency from unauthorized access to sensitive systems, regulatory violations and data loss that can disrupt your mission. Capabilities that include multi-factor authentication (MFA) and identity management allow IT to set access policies by user and device, regardless of location.
Cloud Security with Cisco+ Secure Connect: Allow remote users to access cloud SaaS applications and the internet securely and directly without reliance on a traditional centralized or premises-based security solution. This feature-rich, cloud-based service includes secure web gateways, cloud access security broker, identity management, zero trust network access and more.
DDoS Protection: Help guard against malicious volumetric attacks designed to overload your network and prevent access to applications, systems and information with fully managed distributed denial of service (DDoS) threat identification and mitigation.
A partner you can trust
In addition to the right internet, network and security solutions, you need a strategy and a trusted partner for your digital transformation to be successful. Spectrum Business understands no two governments are the same, which has helped us to successfully serve local and state governments nationwide for over two decades.
We put the needs of our customers first and are committed to ensuring an exceptional customer experience with:
- Dedicated account teams and local technicians.
- 100% U.S.-based support, available 24/7/365.
- An end-to-end SLA that ensures availability and uptime.
We can help enhance your internet, network and voice and unified communications services to enable Texas communities to thrive.
Learn more and connect with a government IT expert on our website.
