IDC MarketScape: U.S. UCaaS Service Providers for SMB 2024 Vendor Assessment

Spectrum Business: named a leader in the IDC MarketScape for U.S. SMB UCaaS

Spectrum Business has been named a Leader in the IDC MarketScape: U.S. UCaaS Service Providers for SMB 2024 Vendor Assessment, reflecting a strong alignment to the needs of small and medium-sized businesses and the continued evolution of its UCaaS portfolio. The report underscores a market undergoing a significant transition from traditional voice solutions to advanced, cloud-based, AI-driven communications. The report recognizes Spectrum Business as uniquely positioned to deliver on these requirements.

What IDC found

According to IDC, SMBs increasingly seek bundled internet and UCaaS solutions that are easy to deploy, mobile-accessible and able to scale as their needs grow. Spectrum Business directly addresses these market demands through a tiered portfolio designed to meet varying business requirements.

For small businesses, Spectrum Business Connect with RingCentral is bundled with Spectrum Business Internet to deliver a single package for connectivity and communications, supported by professional migration and installation services, as well as 24×7 U.S.-based customer support. For larger organizations, Spectrum Business Unified Communications with RingCentral and Spectrum Business Unified Communications with Webex can be bundled with a range of internet connectivity plans and expanded with managed LAN/Wi-Fi services, security services (including edge, SASE and DDoS protection), contact center and omni-channel capabilities and traditional voice services such as PRI and SIP trunking. All solutions include implementation and professional services for migration, installation and start-up support, as well as a self-service administrative portal for ongoing management, backed by an industry leading uptime SLA. IDC notes that these options allow Spectrum Business to meet customers wherever they are on their communications journey.

Driving impact for SMBs

As IDC emphasizes, SMBs need reliable connectivity, strong support and communication tools that improve customer engagement and employee productivity. With national network reach, purpose-built SMB offerings and future-focused UcaaS/CCaaS innovation, Spectrum Business continues to help small and medium-sized businesses modernize operations, enhance customer engagement and compete more effectively without the complexity of managing multiple vendors.

Explore our Unified Communications solutions

Spectrum Business utilizes its extensive fiber network and comprehensive range of value-added services, crucial for organizations seeking network service providers capable of meeting diverse connectivity, network and IT infrastructure needs. This strategic approach has fueled Spectrum Business's impressive growth and market share expansion.

Explore how UC with RingCentral, UC with Webex and Cloud Calling for Microsoft Teams can enhance your business at our Voice & Collaboration product page: https://enterprise.spectrum.com/products/voice-collaboration.html