Hotel Wireless

How to exceed guests’ expectations for hotel wireless

Guests expect a lot from their hotel wireless Internet connection today. At home, they’re used to getting fast speeds in every room on all their devices, and they want the same thing from their WiFi hotel experience. In fact, a recent studyⁱ shows that the vast majority of guests consider hotel wireless connectivity to be one of the most important parts of their stay. If they can’t get a strong, dependable hotel wireless connection – in their room, in the lobby, in the restaurant and in event rooms – they aren’t likely to return. And even worse, they’re likely to leave a negative review online.

Delivering exceptional hotel wireless services is a challenge for any hotel IT team. Ensuring strong connections throughout the property, monitoring and maintaining equipment, troubleshooting issues, protecting hotel WiFi privacy and managing authentication 24/7 can easily tie up IT professionals and disproportionately consume IT resources. Better hotel WiFi solutions are needed to capitalize on this opportunity to impress customers.

Hotel fiber Internet and hotel wireless services from Spectrum Enterprise

Spectrum Enterprise is a leading provider of fiber solutions for the hospitality industry, as well as many of America’s largest businesses. Our Dedicated Fiber Internet, Hospitality TV and Hospitality Voice solutions enable hotels to provide guests with the technology that keeps them connected and meets their high expectations.

Our Managed WiFi solution is a fully managed, turnkey offering that removes the burden on hotel IT teams for managing complex hotel wireless system around the clock. Powered by Spectrum Enterprise Dedicated Fiber Internet – a reliable, high-performance fiber network designed for mission-critical, data-intensive and cloud-based applications – our hotel wireless solution delivers the speed and reliability required to satisfy hundreds or thousands of guests using hotel WiFi around the clock.

Benefits of Spectrum Enterprise hotel wireless solutions

Hotel wireless connectivity managed by Spectrum Enterprise provides:
 

• Seamless access throughout a property on both 2.4GHz and 5GHz channels.
• A hotel wireless solution fully managed end-to-end by a team of WiFi experts who design, install and monitor the network, ensuring hotel WiFi security, replacing equipment as needed and providing a helpdesk for end-users.
• Service-level agreements (SLAs) cover the connections to hotel WiFi systems on premises.
   

Learn more about hotel wireless solutions from Spectrum Enterprise.

ⁱ Qualtrics Hotel Pain Index Study 2017