This page is to inform Spectrum Business for enterprise Unified Communications clients of the important steps you must take to improve 911 calling and the dispatch of emergency services to your business locations.
Under federal law, multi-line telephone systems (MLTS) installed after February 16, 2020 must provide dispatchable location information with each 911 call – including a validated street address, suite number, floor number and/or room number that would allow emergency responders to identify the location of a 911 caller.
For MLTS with fixed-location devices (e.g. stationary desk phones), we request that you provide this information using the form available for download (on the right) as soon as you are aware that additional information is needed or existing information has changed.
To get started, we recommend the following steps:
- Obtain a copy of your latest Spectrum Business for enterprise bill or service order for Unified Communications services. These documents will contain all of the information you’ll need to complete the form.
- Download and complete the form. The form requires general information – such as street address – and will provide fields to enter additional information to better describe each phone location.
- Make sure any specific information unique to your business is placed on the form. For example, your local municipal requirements (e.g., fire code or local ordinance) may require “Pool Phone,” “Elevator” or another specific identifier to describe the phone location.
- Return the form by following the return instructions included on the form.
Once we have received your completed form, we will process the information and enable the detailed location information to be provided with your 911 calls. For additional information on these MLTS/911 calling requirements, please see the FAQs below.
If you have any questions regarding this process or completing this form, please call us (per the FAQs below). Thank you for your support and cooperation.
Complete and return as soon as possible
FAQs
Call us at 1-888-812-2591 and follow prompts to change existing services and select Unified Communications when asked what services you want to change.
- This information is now required pursuant to federal law, known as the Ray Baum Act of 2018. Section 506 of the Act directed the FCC to consider adopting rules regarding the accuracy of dispatchable location information for 911 calls.
- The FCC determined that dispatchable location includes street address and more granular information such as floor, suite, room, building, or other relevant location information. For example, street level information may be: 123 Main Street, Suite 45. With the Act, you may be required to provide: 123 Main St, Ste 45, Rm 10, Side NE.
- More information is available from the FCC at: https://www.fcc.gov/mlts-911-requirements.
- Owners and operators of the MLTS are responsible for ensuring compliance. The FCC requirements apply to all MLTS installed after February 16, 2020.
- Your role is to provide accurate and timely location information for each telephone in your system and ensure the information is updated as needed on an on-going basis.
- Our role is to provide that information to Public Safety Answering Points with 911 calls.
- The requirement to add the additional dispatchable location information is per location, regardless of how many Unified Communications phones and seats are deployed. The phone/service may or may not be assigned to an individual, so the additional dispatchable location information is needed even for hallway phones, conference rooms, etc.
- Analog phones served by our Unified Communications service (via an analog terminal adaptor) must be included.
- Our form only applies to Unified Communications phone services provided by Spectrum Enterprise. Other communications providers will have their own process for capturing this information.
- If you are a soft-phone only client (i.e., have Unified Communications services for Spectrum Enterprise, but do not have any hard phones deployed), then this process is not applicable to your service. A different process will be communicated to you at a later date in accordance with FCC requirements.
- After you return the form, it will be checked to ensure the information provided meets the needs of the databases we update.
- If the data is okay, then the data will be entered – and the additional dispatchable information will be available during 911 calls. It can take up to 3 business days for industry databases to complete their updates.
- If the data needs clarification or correction, a Spectrum Enterprise professional will reach out to the contact person identified in the form to ensure the data is compliant.
- By submitting the completed form by December 18, 2020, there will be adequate time to validate the form, make corrections and update the databases used by the Public Safety Awareness Points. Otherwise there may be delays in providing updates to the databases in a timely manner.
- If you cannot make the deadline, please get in your completed forms as soon as possible.