Promoting Cyber-Resiliency through Situational Awareness and Outreach Programs

Richard Harman, CISM CRFS
Manager, Enterprise Security Operations

With cyber-security more and more in the news, organizations are increasingly concerned about their ability to protect data and assets as well as stay online.

Unfortunately, many Spectrum Enterprise clients have vulnerabilities within their networks that can be exploited by cyber-criminals. The result? A crippling service interruption or a serious data breach, both of which may seriously impact a company’s ability to continue operating.

When a Spectrum Enterprise client reports an ongoing security event, Spectrum Enterprise Security Operations and the Enterprise Risk Operations Center take immediate ownership of the situation. Their expertise, guidance and education help the client respond to and mitigate the impact of the breach and, critically, recover as quickly as possible.

Recently one of our clients, a large school district, reported a complete loss of service that impacted its infrastructure and ability to maintain critical communications. Spectrum Enterprise Security identified the cause of the security breach by analyzing log files and pinpointing vulnerabilities in the network configuration. Once the school district understood the risks and technical steps to take, it was empowered to control Internet traffic accessing and exiting the network. Not only did this mitigate the impact of the attack, but equally importantly, it provided the information and expertise the district needed to deploy and maintain a more robust security architecture and platform and reduce future risk.

This was hardly an isolated case. Because client security is one of our primary concerns, Spectrum Enterprise Security doesn’t just provide incident response assistance but also situational awareness, expertise and outreach programs. Once our clients understand the network risks and threats they may encounter, they increase their resiliency and ability to identify these security vulnerabilities. They also have the necessary information and support to improve and update the security of their networks and platforms by closing the holes that provide an opening for cyber-criminals.

Richard has worked for Spectrum Enterprise for more than 15 years in the area of client-facing high-speed data security and risk management. Responsible for researching and prioritizing Spectrum Enterprise's response to the risks and threats of botnets and security vulnerabilities, he works with internal groups and external sources of data to design, execute and manage campaigns to reduce risk to both clients and the Spectrum Enterprise network and brand.


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