Exceptional digital experiences help H&B Hospitality outshine the competition



“It used to be about the personal touch. . . it’s now all about convenience. As a traveler, I just want to get to the room. Today that means more of a hands-off, digital experience.”—

Tyler Birchfeld, President and COO, H&B Hospitality Management, LLC

Challenge: Meeting guest and brand expectations for reliable digital services and increased bandwidth

To stay ahead in the highly competitive hospitality industry, H&B Hospitality, which operates four Hilton Hotels & Resorts®-branded properties in the Charlotte, North Carolina area, strives to deliver the exemplary service its guests expect. It also is required to follow Hilton brand standards, which cover everything from room décor to TV programming and network bandwidth. With standards changing frequently and guest expectations constantly rising, H&B Hospitality needed to ensure it could provide highly reliable Internet, voice and TV services to its hotels.

H&B hotels depend on technology partners because they lack in-house IT staff. However, inconsistent service, support and reliability from multiple vendors kept H&B from delivering an exceptional guest experience.

Solution: A suite of comprehensive solutions from a responsive partner

H&B partnered with Spectrum Enterprise to deploy comprehensive solutions for voice, TV and Internet access. Spectrum Enterprise also manages all aspects of H&B’s digital services so hotel management can focus resources on what matters most: keeping guests satisfied. Because Spectrum Enterprise has a strong local presence in the Charlotte area, H&B has peace of mind that any issues it might encounter will be quickly handled by its local account team.

Results: Reliable services and the flexibility to meet changing needs

Reliability is no longer a concern for H&B now that its Internet, TV and voice services are provided via a dedicated, high-performance fiber network. In addition, H&B is now ready to meet future bandwidth demands thanks to the scalability of its Spectrum Enterprise solutions. H&B is also enjoying the benefits of the single vendor relationship, which enables it to quickly and seamlessly deploy service to additional properties.

Delivering on the promise of exceptional guest experiences has put H&B at the top of the local market, with revenue per available room — a key industry metric —ahead of other hotels in the area.

Read the full case study to learn more about how having the right digital infrastructure and technology partner can help your business meet its goals both now and in the future.

Hospitality, FIA, PRI Voice, Set Back Box TV



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