Founded in 1958, Laidlaw’s Harley-Davidson dealership has seen dramatic changes in how business is done and what it takes to maintain its success. Facing new economic pressures—including a 50% downsizing—and the need to align with the Harley-Davidson Motor Company’s new Internet-based business practices, Laidlaw’s turned to Spectrum Enterprise for better technology and found a better technology partner as well.
“Both the economy and the Motor Company are prompting us to be more efficient in disseminating information and working through Internet portals. We needed better, more reliable speeds… with Time Warner Cable Business Class (Time Warner Cable Business Class is now Spectrum Enterprise) we got that, plus more.”
– Richard Litchfield, General Manager, Laidlaw’s Harley-Davidson
Responding to new business realities
Spectrum Enterprise's fast, reliable triple play solution delivers more flexible and higher-quality Internet, Enterprise Voice and Enterprise TV Services options. Laidlaw’s sales, financing and administrative employees have a seamless interface with the Internet portal they must now use to access the Motor Company’s online business processes.
Despite downsizing, the Spectrum Enterprise solution enables Laidlaw’s to sustain productivity. The highly reliable connectivity of the Spectrum Enterprise solution is critical in avoiding costly sales and financing downtime while giving the staff more time—and tools—for improving the client experience.
Laidlaw’s Harley-Davidson is a Spectrum Enterprise client since 2012.