First Bank pairs new digital offerings with highly personal service to maintain a competitive edge

 

 

“Our customers are dependent on the digital world, and our bank is now capable of meeting and exceeding our customers’ demands.” —

Rex Scott, COO

 

 

Challenge: Outdated, unreliable infrastructure prevented the bank from meeting client expectations, efficiently delivering new services and rapidly integrating acquisitions

In an extremely competitive banking environment, First Bank must maintain an edge by providing a highly personal client experience and convenient digital services. This was becoming increasingly difficult for the North Carolina-based bank. Network outages slowed internal operations at its 100+ branches and exposed clients to a poor experience with its online and mobile services. In addition, the existing MPLS network could not cost-effectively scale to support new digital services and acquisitions.

Solution: Deploy a high-performance fiber network delivering the reliability, performance and scalability required to support an exceptional client experience and business growth

Given the downtime First Bank experienced with its original provider, First Bank needed a reliable, high-performance network. The bank also needed a network that could scale to support new IP-based software or hardware applications and rapid delivery of new client services. The Spectrum Enterprise network fit the bill, providing the reliability of fiber combined with the ability to scale bandwidth to 10 Gbps.

Today, First Bank depends on the reliability of fiber and Ethernet at all its branches and call centers. SIP Trunking service also supports the call centers, and provides failover capabilities to ensure calls don’t go unanswered if one of the centers experiences an outage.

Results: A better client experience and greater business agility provides a competitive edge

First Bank has seen a marked improvement in how well its network service-level agreements (SLAs) are being met. The network reliability and speed enhancements have enhanced the client experience by supporting process improvements such as teller capture, which enables every transaction to be posted immediately. Adding new digital services and integrating new banks is now an easier, faster and more streamlined process.

First Bank can continue to adapt to new ways of doing business for years to come, thanks to the flexibility and scalability of the infrastructure in place today.

Read the case study now to learn how the performance, reliability and scalability of fiber network infrastructure can help make your organization more competitive.

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