Hospitality Expert Insight Series:
Guest Experience
April 2017
Leading management consultants predict hospitality brands that meet changing customer expectations with speed and agility are more likely to capture global travel growth in 2017.1 That is why hospitality technology executives say improving digital customer engagement and guest loyalty is their top strategic goal this year.2
Watch this Hospitality Expert Insight Series video to learn about the latest industry guest experience trends and solutions with fresh insights from hospitality experts and innovators.
1 “2017 Travel and Hospitality Industry Outlook,” Deloitte Center for Industry Insights
2 “2017 Lodging Technology Study,” Hospitality Technology
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