What is Unified Communications?

Unified Communications (UC) enables your business to communicate through voice, instant messaging, video and desktop sharing for your office or call center. Spectrum Enterprise UC is a virtual communication service that frees up IT resources and allows your teams to communicate simply, connect easily and collaborate seamlessly. Watch what key considerations to keep in mind when evaluating your options.

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Not all unified communications solutions are equal. In today's business environment, the nature of communication and collaboration has changed. People expect more from their office communications — the versatility of texting, video and traditional voice communications combined with the freedom of switching between office and personal devices.

Unified communications brings it all together. This user-friendly virtual communication service frees up IT resources and allows teams to simplify, connect and collaborate seamlessly. Here are some key considerations to keep in mind when evaluating your options:

  • Do you have the internal resources needed to deploy your own solution? If not, when looking for a service provider, take a look at your budget. Think about what the total cost of ownership would be, including upfront capital and ongoing operations.

  • Consider what skills are required for system design and installation, as well as ongoing management of the solution and technology.

  • Be sure to also keep security in mind. Security, reliability and performance should be the key pillars of any solution that you're reviewing.

  • Finally, the level of support needed to ensure your end users are comfortable using the technology is key. What level of training might be required for a busy receptionist, a call center supervisor, or an administrator who needs to manage the solution?

All these factors should be considered when looking at service providers.

Spectrum Enterprise Voice covers the full array of voice solutions. For clients looking for a fully managed collaboration solution, we offer Unified Communications. Unified Communications enables your business to seamlessly communicate through phone, instant messaging, video and desktop sharing for your office or call center. Our Unified Communications solution offers a full range of features to ensure our clients have access to the latest technology today — and into the future. Managed by Spectrum Enterprise, the solution includes everything from design, implementation, and training, to ongoing support. It's the next generation voice solution—unified, simplified.

Visit the Spectrum Enterprise website for more information on all of the voice solutions we offer.

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