Unified Communications
Give your team the power to collaborate from anywhere
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Product brief
Unified Communications Omnichannel
A complete unified communications experience for today’s on-the-go workforce
Enable your teams to connect and collaborate how they want, when they want with Unified Communications. This all-in-one application brings together voice and video calling, messaging, meetings, content sharing, and more to help teams feel more connected and get work done.
Empower people and teams
Unified Communications equips employees with tools that were designed to work together. Voice calling is fully integrated with all other capabilities and applications, so everyone can seamlessly collaborate and share information through virtual workspaces.
Speed up adoption and time to value
To reduce complexity, we design, install and help teams adopt the service. End-user training provides a full understanding of capabilities, and you’ll have on-going 24/7/365 access to technical experts. That’s the simplicity of working with a single provider.
Gain peace of mind
From a private, dedicated fiber network to end-to- end data encryption, you’ll be secure. Plus, our service-level agreement provides 99.99 percent availability all the way to the IP phone — ensuring the highest level of voice and video quality.
Explore options for this service
With two tiers to choose from, your teams will have everything they need to communicate and collaborate across desk phones, desktops and mobile devices.
UC Connect
- Calling: 40+ premium calling features including DIDs, call forwarding, call pull and more.
- Voicemail: traditional voicemail box or voicemail to email.
- Messaging: search contacts, attach files, chat with internal and external members.
- Space Meetings: Meet-Me conferencing for up to 25 participants.
- Virtual workspaces: space for chatting and meetings.
- Meeting storage up to 2 GB.
UC Connect Plus
- All of the capabilities of UC Connect.
- Space Meetings: Meet-Me conferencing for up to 100 participants.
- Personal Meeting Rooms: ad-hoc or scheduled conferencing for 100 participants.
- Meeting storage up to 5 GB.
- Conference Upgrade option: increases Space Meetings to 300, Personal Meeting Rooms to 1,000 participants, 10 GB storage, and other options (i.e. recordings and transcripts).
With our Unified Communications service, you have the option to rent or purchase IP desk phones, conference phones and cordless phones. We install and maintain them for you. Learn more about the endpoints we support:
Add features for a completely seamless experience
CRM integration
It’s easy to close the circle between contact management and unified communications. By adding Unified Communications CRM integration to our Unified Communications service, you can connect your CRM system to unified communications tools for a more personalized customer experience.
Omnichannel
While the phone remains popular, customers also want to connect to your agents using Web chat, Web callbacks, email and Twitter. By adding Unified Communications Omnichannel to our Unified Communications service, your customers can easily connect using the channel they prefer, while also providing you with tools to better manage the experience.
Built for your needs
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All-in-one collaboration app |
Enjoy full communication and collaboration capabilities on a single application, including: integrated calling capabilities like softphone interface, contact search, one-number reachability and voicemail; full-featured messaging to manage threads, forward, flag or follow-up and delete; video conferencing and meetings that can record and follow-up with meeting transcriptions; and virtual workspaces for teams to chat and share content. |
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Voice solution included |
This service includes a fully managed voice solution with customizable services such as phone numbers, porting, call flow designs, unlimited domestic long distance and international calling to 50+ destinations. |
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Network and IP desk phones |
Included with this service is a dedicated voice network, call paths, routers and switches. In addition, we offer a selection of tested and validated desk and conference phones, including Poly VoIP devices and Cisco VoIP devices. We install, maintain and support your service all the way to the desktop IP device. |
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Hybrid environments |
On-location employees can access the Unified Communications app through a dedicated private network, ensuring high voice quality. Remote workers can access the app on their mobile devices, and enjoy the same collaborative experience with call control, call flows and business phone number. |
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End-to-end support |
We design, implement and manage your service, including software updates, maintenance and training for all user levels. Plus, we offer additional training after service activation, including self-based learning modules. Everything is on one monthly bill with no hidden charges. |
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Application integration |
This service integrates with CRM applications, Microsoft Outlook, Teams and many popular applications available on the Webex app hub community — and new apps are added regularly. |
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Enterprise-class security |
We have high standards for security and privacy protection, which is why we have a SOC 2 Type II certification. Delivered over our private, dedicated fiber network, your voice calls never touch the public internet. In addition, you’ll have end-to-end encryption for messaging, meetings and stored files. |
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Business continuity |
We offer a variety of deployment options to address work environments with high availability needs, and additional business continuity services, including wireless backup. |
Additional services to consider
We're here to meet your evolving needs. As a single-source provider, we bring services together to create an experience that's reliable, scalable and efficient. You might also consider:
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Related resources
Infographic
Prepare your organization with a modern approach to communication and collaboration.
Executive Brief
How to build a successful, sustainable unified communications strategy
This brief explores the benefits and considerations that IT leaders should take into account when modernizing their UC solution to meet the needs of a more dispersed, mobile and remote workforce.
Guide
Reduce business disruptions with Unified Communications
Maintaining communications during a business disruption is crucial. This guide explains how Unified Communications saves time and money by keeping communications operational during an emergency.
