Welcome to the CALNET Portal
Charter Communications, which serves customers through the Spectrum Enterprise brand, is a leading provider of fast, scalable and reliable fiber internet with guaranteed performance. We are proud to be suppliers for the CALNET contract and provide services to the public and private sectors across the State of California.
The resources provided in this portal are related to the services Charter Communications offers to CALNET. These services include Cloud-Hosted VoIP Services (Category 22), Metropolitan Area Network Ethernet (Category 23), Flat Rate Internet (Category 24) and Broadband with Internet Service (Category 30).
Customer/End-User Training Guide
Read an overview of how to use this portal and its applications.
Trouble Ticket Reporting Tool
Report errors you are experiencing during transactions or site access.
By clicking the button below, you are leaving the CALNET-Charter Communications website.
Billing and Invoice Application
Information to pay or view payment processes and amounts.
By clicking the button below, you are leaving the CALNET-Charter Communications website.
Customer Escalation Process
Review our process for escalating issues to the next level of communication. (Please identify yourself as CALNET for priority processing.)
Taxes, Fees & Surcharges
Information about Exhibit 11:
Service Taxes, Fees, Surcharges and Surcredits.
Contracts and Agreements
Category 22 - Catalog B
Information about Cloud-Hosted VoIP Services utilizing Unified Communications with RingCentral and Services Related Hourly Support.
Category 23 - Catalog B
Information about Metropolitan Area Network Ethernet Services, including Virtual Private Line, MAE Services and Features, Extended Demarcation Wiring Services, and Services Related Hourly Support.
Category 24 - Catalog B
Information Flat Rate Internet Services, including Internet Flat Rate with Managed Router Services, DDoS Detection and Mitigation Services, Extended Demarcation Wiring Services, and Services Related Hourly Support.
Category 30 – Catalog B
Information about Broadband with Internet Service and Services Related Hourly Support.
Category 22 - SLA
Information about technical requirements and Service Level Agreements issued by the State of California.
Category 23 - SLA
Information about technical requirements and Service Level Agreements issued by the State of California.
Category 24 - SLA
Information about technical requirements and Service Level Agreements issued by the State of California.
Category 30 – SLA
Information about technical requirements and Service Level Agreements issued by the State of California.
Learn More about your CALNET MSA
CALNET Support
1-866-423-6909
For Technical Support select option 1
For Sales select option 2
or email CALNETOrders@charter.com
For Billing and General Inquires select option 3
or email CALNETcpm@charter.com
For Provisioning and Order updates select option 4
or email DL-CALNET-GovEd-PMO@charter.com