How can I troubleshoot my ELAN service?
ELAN Troubleshooting
Refrain from rebooting equipment unless directed to do so by technical support.
If you need to engage technical support on an issue with your ELAN, please be prepared to provide any recent changes made in your network.
No connection across all sites
If you have no connection, follow the steps below:
- If your service uses an internal hub and spoke topology for traffic handling, check the following at your main site:
- Make sure your router or switch and Spectrum's equipment have power.
- Make sure your router or switch does not have any loose or damaged connections to the Spectrum equipment.
- Attempt to ping across to your sites.
- If there is no site connectivity and you need assistance, click here for Enterprise Technical Support contact information.
No connection to a single site in the ELAN
If you have no connection, follow the steps below:
- Make sure your router or switch and Spectrum's equipment have power.
- Make sure your router or switch does not have any loose or damaged connections to the Spectrum equipment.
- Attempt to ping across to your sites