Our response to the wildfires in Southern California
Last updated January 21, 2025 at 3:00 PM PST.
Containment of both the Palisades and Eaton Wildfires improved over the weekend, allowing our technicians to assess all damaged areas and continue repairs needed to restore your service. However, reports indicate that strong Santa Ana winds in the region will affect recovery and further containment today and Wednesday. The Palisades and Eaton fires remain active, and our technicians will proceed with work once it's safe to do so.
Some areas remain offline due to precautionary power outages or nearby infrastructure damage, which is expected to continue.
What we’re doing
Our focus continues to be the safety and service of our clients and staff who live and work in the area. A team of more than 400 Spectrum technicians are committed to bringing our clients back online with safety top-of mind.
We're taking these steps to help those most affected get through this current state of emergency:
- Opening all Spectrum WiFi Access Points in the Los Angeles area to help everyone stay connected at no cost. Find one near you and learn how to connect.
- Committing $2.5 million to local causes focused on assisting in wildfire relief efforts.
- Providing our local employees with disaster relief assistance, such as temporary housing, transportation and the purchase of food and other essential items.
Client resources
We understand this is a challenging time and are working to provide support for those affected. Our team is here to support you at 1-888-812-2591.
You may be able to monitor and manage your account, including paying bills and checking the status of open service tickets, on the SpectrumEnterprise.net portal. If you don’t already have access, you can register with your account number and security code.