What is unified communications and collaboration?

 

What is unified communications and collaboration?

  • Unified communications and collaboration (UCC) is technology that combines tools such as web, voice and videoconferencing, virtual whiteboards, email and voicemail, calendar and scheduling, and other remote collaboration technologies.

  • Unified communications and collaboration is designed to integrate technologies that have been previously siloed and typically provided by separate vendors.

There’s a lot of buzz today about unified communications and collaboration technology and the productivity benefits it can provide. But what is unified communications and collaboration technology exactly, and how can blurring the lines between these tasks enable enterprises to compete more effectively?

Here’s a short introduction to “What is unified communications and collaboration?” that discusses these questions and more.

What is unified communications and collaboration?

Unified communications and collaboration is a technology that seamlessly integrates a variety of tools to improve productivity, enhance responsiveness, reduce costs and increase collaboration.

What is unified communications and collaboration technology?

Unified communications and collaboration integrates technologies that include:

  • Enterprise voice

  • IP telephony calling

  • Instant messaging

  • Desktop sharing

  • Presence

  • Web, audio and videoconferencing

  • Email

  • Voicemail

  • Virtual whiteboards

What is unified communications and collaboration’s advantage for organizations?

UCC technology can help organizations to enhance productivity and responsiveness by making it easier for users in diverse locations to interact and collaborate. Unified communications and collaboration can also help to reduce costs by minimizing the need for travel and by allowing organizations to jettison capital-intensive technologies in favor of cloud-based services. And by enabling workers to quickly provide feedback, to easily edit documents together and to efficiently orchestrate tasks and programs, organizations can accelerate project execution to increase competitiveness and improve profitability.

What is unified communications and collaboration’s benefit for workers?

Unified communications and collaboration helps to eliminate many of the obstacles and frustrations that workers experience with trying to execute projects with far-flung colleagues. Consequently, UCC technology can help to improve user satisfaction and enable employees to be more successful.

What is unified communications and collaboration as a service?

Unified communications and collaboration as a service (UCaaS) is a cloud delivery model for providing enterprises with UCC technology. UCaaS packages a variety of unified communications and collaboration technologies into a single, convenient platform that enables organizations to adopt and use UCC technology more easily.

What is unified communications and collaboration from Spectrum Enterprise?

As a leading provider of fiber solutions for Internet, video and voice, Spectrum Enterprise provides unified communications and collaboration technology as part of an Enterprise Voice service. Unified Communications from Spectrum Enterprise includes instant messaging and presence, video calling, web collaboration, desktop sharing, and seamless communications across desk phones, desktops, iPhones, Androids and laptops.