What is Unified Communications as a Service?

 

What is Unified Communications as a Service?

  • Unified Communications as a Service (UCaaS) is a cloud-services model for integrating and delivering a variety of communications and collaboration technologies.

  • Unified Communications as a Service combines tools such as enterprise voice, instant messaging, desktop sharing, presence, email, voicemail, virtual whiteboards and web, audio and videoconferencing.

A growing number of cloud-service providers are offering Unified Communications as a Service (UCaaS) technologies that have the potential to significantly increase productivity while improving the user experience. But what is Unified Communications as a Service exactly, and what other benefits does it offer the Enterprise?

Here’s a short tutorial on “What is Unified Communications as a Service?” that provides some answers.

What is Unified Communications as a Service?

Unified Communications as a Service is a model for combining and delivering diverse tools that make it easier for workers to communicate and collaborate with colleagues across the office or around the world. By packaging these tools on a single platform and making it available as a cloud service, Unified Communications as a Service providers enable organizations to more easily adopt, use and manage this leading-edge technology.

What is Unified Communications as a Service technology?

Unified Communications as a Service typically integrates technologies that include:

  • Desktop sharing

  • Email

  • Enterprise voice

  • Instant messaging

  • IP telephony calling

  • Presence

  • Virtual whiteboards

  • Voicemail

  • Web, audio and videoconferencing

  • Web collaboration tools

What is Unified Communications as a Service designed to accomplish?

With a Unified Communications as a Service platform, organizations are able to:

  • Improve productivity.

  • Respond more quickly to business opportunities.

  • Provide employees with more flexibility for managing tasks, projects and workloads.

  • Simplify and accelerate collaboration between employees, partners and customers across the table or around the world.

  • Reduce travel costs by promoting virtual collaboration and by reducing telecom and IT administrative costs.

What is Unified Communications as a Service’s biggest benefit to the enterprise?

The single greatest advantage of adopting a Unified Communications as a Service platform is the ease of use it provides for employees as they interact with colleagues.

What is Unified Communications as a Service single-tenant vs. multi-tenant options?

Organizations adopting Unified Communications as a Service technology can typically choose from single-tenant or multi-tenant services. Single-tenant systems provide more possibility for customization, while multi-tenant systems are generally more affordable to operate.

What is Unified Communications as a Service from Spectrum Enterprise?

As a leading provider of fiber solutions for Internet, video and voice, Spectrum Enterprise provides Unified Communications as a Service as part of a Unified Communications solution. Spectrum Enterprise Unified Communications includes technology for desktop sharing, video calling, web collaboration, instant messaging, presence and seamless communication across fixed and mobile platforms.