Unity Call Center Supervisor videos

Overview

Sign In

Change Password

Guided Tours

Guided Tour of the Workspace
 

Important Setup Information
 

Managing ACD States

Call Actions

Placing Calls
 

Answering Calls
 

Ending Calls
 

Holding and Resuming Calls
 

Sending Calls Directly to Voicemail
 

Conference Calls
 

Configuring Click to Dial

Supervisor Features

Managing Agents
 

Silently Monitor an Agents Call
 

Force Forward a Call Center Queue
 

Generate Reports

Transferring Calls

Blind Transfer
 

Consulted Transfer
 

Transfer Directly to Voicemail

Features and Functions

Configuring Services
 

Sending Instant Messages
 

Managing Personal Contacts
 

Call Logs
 

CRM Integration
 

User States and Changing My Status