Call Recording Videos

Logging into the Call Recording Portal

 

Changing your password

 

Searching the CR Interface

 

Dashboard

 

Basic Recording - Completed Calls

 

Call Details Tab

 

Downloading Recorded Calls

 

Delete Recorded Calls

 

Add an Annotation to a Recorded Call

 

Add a File Annotation to a Recorded Call

 

Delete an Annotation From a Recorded Call

 

Comments

 

Recycle Bin

 

Using the Recycle Bin

 

Emailing a Recorded Call

 

Basic Recording - Calls in Progress

 

Record a Call in Progress

 

Reporting

 

Filtering and Exporting Reports

 

Alerts

 

Manage, Add, Edit Alert Definitions

 

Enable, Disable and Delete Alert Definitions

 

Audio Mining

 

Evaluations

 

Evaluation Template Designer

 

Create a New Evaluation

 

Administrator Role

 

Add, Update, and Delete Employees

 

Administrator Reports

 

Subscribers

 

Users

 

Update or Delete a User

 

Reset a User's Password