Disconnect service

Are you sure you want to disconnect your service?

Did you know there may be other solutions besides disconnecting? Consider these options:

Find out if you can move your service to your new address if you’re relocating.
Learn how you can change your service instead of canceling.
Learn how to transfer billing responsibility for your service to someone else.

Call Spectrum Client Services to explore these options at 888-812-2591.

If none of the above options will work for your organization, please call 888-812-2591, then select option 3 and a representative will process your disconnect request. Or, take a moment to complete the form below and your request will be processed in the order it’s received. All disconnect requests go into effect a minimum of 30 days following submission. Prior to processing any disconnect request, a Spectrum Enterprise representative will contact the authorized user of the account to confirm.

Once your requested service is disconnected, your billing statement will reflect the final charges for the service that was disconnected in addition to any recurring charges for current Spectrum Enterprise services. Please note that this final amount may include an early termination fee, if the service you’ve chosen to disconnect is under contract. For more information regarding how disconnecting your service impacts your contract with Spectrum Enterprise, please review our terms and conditions here.

If you wish to disconnect or change your Home service, click here.

If you wish to disconnect or change your Spectrum Business service, click here.

Enterprise business name *

Street address (Installation site) *

Suite | Floor | Unit | Building (Optional)

City *

State *

Zip code *

Account number *

Requested disconnect date *

Services to be disconnected *

Partial services to be disconnected *

Reason for disconnect *

Seasonal Suspend Date

Seasonal Resume Date

Additional Disconnect Locations

Additional Location 1

Remove Location

Street address (Installation site) *

Suite | Floor | Unit | Building (Optional)

City *

State *

Zip code *

Account number *

Requested disconnect date *

Services to be disconnected *

Partial services to be disconnected *

Add Location

First name *

Last name *

Phone *

Business email address *

Comments (Optional)

Acknowledgement terms *

I am an authorized user to make this request on behalf of my company. I agree this request for disconnect is approved as submitted above. I am aware that there may be an early termination fee applied if still within initial order term. I understand fiber services require 30-day advanced notice for disconnect.

, acknowledge and agree to the terms above.