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How the right technology enables employees to collaborate from anywhere — with tools employees use right now

Bob Schroeder

03/03/2020

tools | unified communications as a service | Unified Communications

Technology advancements have empowered companies to mobilize their workforces. And in turn, those workforces expect to collaborate from anywhere, at any time — and just as importantly, with tools employees commonly use today.

Enter Spectrum Enterprise Unified Communications (UC).

UC supports mobile workforces by enabling employees to communicate and collaborate seamlessly from anywhere using any device. Employees are reachable no matter where they are with one phone number that automatically reroutes office calls to their mobile devices.

UC mobility applications allow users to check messages from anywhere on smartphones, laptops and desktops. In addition, other collaboration tools are brought together within one intuitive platform so employees don’t have to move back and forth between multiple devices and applications.

For example, if an account manager needs to get an immediate answer to a client’s question, he or she can use the UC presence feature to find a colleague that is online and available, then go from chat to a voice or video call as needed with the click of a button.

Additionally, our UC solution integrates with popular tools such as client relationship management (CRM) solutions or instant messaging options. Integration maximizes solution adoption, provides a better user experience, and enhances functionality.

For instance, a client relationship team might integrate a CRM solution like Salesforce to manage open support cases while receiving calls on their desktop UC app. With our custom UC Salesforce integration, users can make UC calls by clicking on a button with a client’s Salesforce record. And when a client call comes in, the client’s Salesforce record automatically pops up so the user doesn’t have to manually look it up.

An integration with Skype is also available that enables companies to take advantage of everything UC and the popular communication tool have to offer.

It’s no longer just another day at the office. A new analyst study predicts that in 2020, the number of employees who always or often work remotely will surpass 50 percent for the first time. To maintain a competitive edge, companies must keep up with this growing cultural trend to work from anywhere.

Investing in a Unified Communications solution enables organizations to embrace the remote work trend while ensuring employees are as efficient and productive as possible from wherever they choose to work – with popular tools they likely use. Learn more about our Unified Communications solution, how it can help your business collaborate, and how we can support wherever you are on your voice journey.

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Bob Schroeder

Bob Schroeder brings over twenty years of telecommunications experience to his role as Group Vice President Technical Sales and Sales Engineering. He leads the team responsible for segment-specific product and services support, leveraging his strong technical leadership experience to build a world class sales organization offering superior client-informed solutions. He is a graduate of Ball State University, where he earned both a Bachelor’s and Master’s degree in Information and Communications Sciences. He also received a Master’s degree in Business Administration from Butler University.