Birch Haven Senior Living enables exceptional healthcare with a modern, scalable and secure network

“The service has been great — handling electronic records, staying online consistently — we’ve had very few issues. And I have appreciated a lack of complaints from residents using WiFi."— Dale Kelm, Owner, Birch Haven Senior Living

Internet and phone services play a key role in running the business and providing exceptional resident care at Birch Haven —handling electronic medical records (EMRs) and keeping the lines of communication open between staffers, residents and their families are key priorities.

Voice and expanding data needs were competing for bandwidth, and that was impacting the staff’s ability to access and manage EMRs and provide care. Plus, they had difficulty making and receiving calls, which also affected the dependability of the fire suppression and alarm systems running off those same phone lines. 

Dale Kelm, owner, Birch Haven Senior Living, reached out to Spectrum Enterprise to explore how to support more and more applications and systems as his business evolved. Through the consultative process with his account manager, Kelm realized Birch Haven required a modern, high-bandwidth network that could scale across the operation, plus a significant reduction of the internal IT burden. 

His Spectrum Enterprise account manager explained how Managed Network Edge would provide everything Kelm needed in one all-inclusive solution. Connectivity and reliability would be improved with Spectrum Enterprise Fiber Internet Access (FIA), and the bandwidth would be improved by running Spectrum Enterprise PRI Trunking over a separate fiber circuit from the data. 

“Spectrum Enterprise has the capacity to take care of all of the services I need ... when you have a big job, you get the big solution. A one-stop shop,” Kelm explains, describing his partnership with Spectrum Enterprise.  “The service has been great, handling electronic records, staying online consistently … if there’s ever an issue, I will just call them. They’ll fix it, they’ll figure it out.”