Luxury Manhattan hotels boost guest experience with Spectrum Enterprise technology

“We’ve moved to the point where when it comes to IT solutions for our New York operations, we have truly one place to go, which is Spectrum Enterprise. Having them as a technology partner just makes things simpler and better.”

IT Director, Boutique Hotel chain

A London-based hospitality chain specializes in providing guests with a highly customized and luxurious experience at each of its many distinctive hotels, bars and restaurants. Exporting that experience to New York City requires services and technology that meet the same standard of quality.

To accomplish this, the hospitality chain’s IT Director enlists the deep industry knowledge of Spectrum Enterprise. Whether it’s the installation of a premium television system or ample connectivity that is always there, Spectrum Enterprise is a source he knows he can trust. Spectrum Enterprise provides technology solutions to over 95% of the top hotel brands in the U.S.

“The one word I use explaining our relationship with Spectrum Enterprise is ‘success,’” the IT Director says. “I see Spectrum Enterprise as a very successful, solid, and reliable partner we want to have a long relationship with.”

Total connectivity is a central element of the chain’s approach to guest service. To have connectivity that is high-capacity and seamless, the IT Director says there is no substitute for fiber when it comes to providing guests with high speed, low latency connectivity.

Another core element of the partnership is premium television service. When it comes to television service, the hotel chain’s guests expect variety, quality and simplicity. As its TV provider since 2014, Spectrum Enterprise enabled the chain to be an early adopter of TV programming delivered in IP format. This can be distributed through a hotel’s Ethernet inside wiring. Today, the introduction of Fiber Connect Plus TV in IP format leverages a private and dedicated fiber connection, delivering highly reliable service and over 200 available channels.

Sustainability is increasingly central to the hotel chain’s plans. To that end, the IT Director sees fiber connectivity and TV solutions helping reduce their carbon footprint. “All of us in hospitality should be building more sustainable solutions,” he says.