Unified Communications with RingCentral for healthcare

Voice, video and network traffic grow every day as teams need to connect any time, anywhere from any device. With fully managed, cloud-based unified communications, your practice can seamlessly bring together calling, messaging, video conferencing and more in a single, comprehensive application.

Spectrum Enterprise® Unified Communications (UC) with RingCentral makes it easy to support the evolution of your practice by leveraging collaboration and communication tools to improve business processes and enhance the patient experience. It easily integrates with Electronic Health Records (EHR) by capturing care team messaging or video session transcripts and adding them to a patient record via developed integration workflows. This level of seamless connectivity means you can bring staff and patients together with team messaging, video conferencing and phone calls — on any device from anywhere.

As part of the Spectrum Enterprise Managed Practice Package, this all-in-one platform securely and reliably brings together connectivity, communications, collaboration, equipment and management for maximum user experience and engagement. Combined with our private fiber connectivity, it is a simple, smart and secure choice for better unified communications and collaboration.

UC with RingCentral is a cloud-based service that integrates with our Managed Network Edge (delivered by the Cisco Meraki platform) or Enterprise Network Edge (powered by Fortinet) solutions to provide you exceptional reliability and comprehensive visibility into your operation. In addition, your entire organization benefits from a better collaboration experience and productivity-boosting features customized to fit your needs.

Product highlights

An intuitive, cloud-based phone system: Implement a customizable and easy-to-use, cloud-based phone system and start taking video and phone calls on any device.

Seamless experiences across the desktop, tablet and smartphone: Mobile device integration includes seamless call shifting between the desktop or desk phone to a mobile device while users are mid-call.

Meet anywhere, any time: Connect remote teams over high-definition videoconferencing and audio across multiple devices — including third-party, personal devices.

Real-time collaboration on the go: Provide a flexible and mobile collaboration experience both inside and outside of the practice facility.

Simplified chat and messaging: In addition to text/short message service (SMS), multimedia messaging service (MMS) and internet-fax capabilities, gain further efficiencies through collaboration tools for physicians, clinicians and patients. Add contacts to your team’s messaging groups, share calendars, assign tasks and share real-time patient health information.

300+ powerful app integrations: Drive productivity with apps like Microsoft 365^† and Google Workspace^TM productivity and collaboration tools,^†† or build your own with open application programming interfaces (APIs).

Scalability that meets your ever-changing business needs: Easily add new phone numbers, endpoint devices, offices and remote teams in no time.

Interact with ease: Conduct telehealth visits with screen sharing, web sharing and file annotation. Give physicians and patients access to electronic health records, test results, diagnoses and more for an ideal patient experience with no download required.

Full visibility into your network: View your voice network topology, user management, trouble tickets, usage analytics and performance through a single, intuitive, cloud-based Managed Network Edge or Enterprise Network Edge portal¹ for faster, better decision making regardless of the number of locations, environments or size of footprint.

^†Microsoft 365 is a trademark of Microsoft Corporation.
^††Google and Google Workspaces are trademarks of Google LLC.

Benefits

Better collaboration: Enables you to communicate more effectively with all calls, messages and video meetings in a single, intuitive app without the capital expense and maintenance requirements of a PBX.²

Improved CX: Provides a reliable, clear and consistent voice service, plus integration with customer relationship management (CRM) applications for a better customer experience.

Cost effectiveness: Reduces your total cost of ownership (TCO) and capital expenditures with transparent, predictable monthly pricing and consolidated network components.

Simpler management: Gives you the choice of implementation that best fits your organization — from co-managed to fully managed solutions.

Dependable communications: Combine UC with RingCentral with our Fiber Internet Access service and gain the enhanced reliability, performance and security of a private, nationwide fiber network.

Full support: Comes with an industry-leading, service-level agreement (SLA) and a four-hour mean time to restore for both the UC solution and the fiber connectivity that delivers it — including 24/7/365, U.S.-based support.

Peace of mind: Strengthens your security posture with HITRUST (HIPAA), FINRA and SOC 2 compatibility, as well as end-to-end data encryption, automated updates, advanced firewall, malware and intrusion protection.

Spectrum Enterprise provides you with a single point of contact for installation, billing, support and equipment maintenance, as well as move, add, change and delete (MACD) activities. We stand apart from other providers by combining our national fiber infrastructure with a full slate of networking capabilities, including wide area networks (WANs), managed services and solutions tailored to meet the unique needs of each client. In addition, we offer a selection of UC-compatible IP phones and endpoint devices from Poly and Cisco that deliver advanced, cost-effective and secure voice communications.

Unified Communications with RingCentral features³

Talk to us today about designing a solution to deliver a broad set of capabilities and a seamless collaboration experience to build lasting patient relationships before, during and after treatment.

Learn more
enterprise.spectrum.com/RingCentral
 

1. Cloud-based portal, advanced firewall, malware and intrusion protection are available with purchase of Managed Network Edge or Enterprise Network Edge solution.

2. PBX: A private branch exchange is a premises-based telephone system within an organization that offers multiple inbound and outbound lines, call routing, voicemail and call management features. This privately owned hardware appliance switches and routes calls between in-office users and the public telephone network.

3. Unified Communications with RingCentral product features are subject to change without notice.