Unified Communications with RingCentral
Unified Communications with RingCentral is a fully managed, cloud-based solution that helps your organization securely and reliably bring together calling, messaging, video conferencing and more in a comprehensive application.
Unified Communications with RingCentral
Unified Communications with RingCentral is a fully managed, cloud-based solution that helps your organization securely and reliably bring together calling, messaging, video conferencing and more in a comprehensive application.
Messaging, video and phone collaboration integrated into a single platform
Modernize and simplify at once with cloud-based communication services integrated into a single platform. Get voice, video and messaging capabilities that fit together seamlessly.
500+ APIs and 275+
pre-built integrations for fast, easy and seamless implementation
Featured resources
An all-in-one platform that makes it easy to connect with your team and customers
DEPENDABLE
Reliable and consistent
Maximize customer and employee experiences in the office, at home and on the go, regardless of device. Unified Communications with RingCentral can be delivered over any internet connection. Combine it with Spectrum Enterprise connectivity and a service-level agreement (SLA) that guarantees 100% uptime, end-to-end performance and unrivaled remedies.1
COMPREHENSIVE
Everything in one place
Having a single provider—with a dedicated point of contact for service delivery, installation, configuration, support and user training—helps you simplify and modernize your network with ease.
FLEXIBLE
Customizable and easy to integrate
Unified Communications with RingCentral’s wide portfolio of flexible options is designed to complement your CRM, email and customer support systems, among others. It’s compatible with hundreds of industry-leading business apps, and it comes preconfigured to operate alongside other networks, data infrastructure and managed services provided by Spectrum Enterprise.
Explore optional features and add-ons
Advanced licenses:
36 calling features, messaging, PLUS...
- Video meetings (100 participants)
- SMS/MMS messaging (100/user/month)
- Internet fax
- Call recording—automatic/on-demand
- Limited storage for messaging, files and recordings
- Advanced call queues, monitoring and handling
- Hot desking/Hoteling
- Integrations: Google/Microsoft suites, 300+ apps and CPaaS dev APIs
- Single Sign-on (SSO) federated identity
- Multisite management with role controls
- Analytics for IT admins
Ultra licenses:
Everything is advanced, PLUS...
- Video meetings (200 participants)
- SMS/MMS messaging (200/user/month)
- Unlimited file sharing
- Unlimited storage for files and recordings
- Device analytics and alerts
- RingCentral room analytics and alerts
Unified Communications with RingCentral supports a variety of user endpoints, including compatible devices you may already own and softphones. It also offers the option to purchase preconfigured handsets, cordless phones and conference phones.
MESSAGE TYPE
UC with RingCentral Calling Plan
Unlimited Outbound Long-Distance Calling
Each license type (Advanced, Ultra and Limited Extension) comes with unlimited domestic outbound long-distance calling.
- The unlimited plan covers calls within the 50 U.S. states, Puerto Rico and Canada
- Calls to U.S. territories and Mexico are considered international calls
Toll-Free Calls
Toll-Free Calling is an add-on service and consists of acquiring a toll-free number(s) and the usage associated with calls received (inbound) on those toll-free numbers. Toll-Free Calling is not part of the Unlimited Outbound Long-Distance Calling.
- Each Toll-Free Number has a monthly recurring charge (MRC)
- All calls received on the Toll-Free service incur a charge of $0.019/minute, billed on basis of full minutes (rounded up)
- This service covers calls received from Canada and U.S.-50. Calls from Puerto Rico can be enabled
- International Toll-Free service is not supported. Callers from other destinations must direct-dial the phone number
- Billing for Toll-Free usage begins when an inbound Toll-Free call is received by the RingCentral network regardless of whether the call is answered (e.g., "ring no answer" and "busy no answer" time is billable)
International calls
Calling rates for international destinations vary by country and are not included as part of the Unlimited Long-Distance calling plan.
- Calling rates for international destinations can be found at https://www.ringcentral.com/support/international-rates.html
- Calls are billed on the basis of 1 minute, rounded up to the next minute
Operator services
- 411 (Directory Assistance)—$1.00 surcharge per call
- Other Operator Services, including collect calls, are not supported
UC with RingCentral SMS/MMS Registration and Usage
UC with RingCentral users may enable their services (Advanced license or Ultra license) for SMS/MMS capabilities. Prior to using the service, customers must first complete The Campaign Registry (TCR) process to enable their Telephone Number(s) to send or receive SMS/MMS messages. After successfully completing the TCR process, SMS/MMS messaging is enabled and incurs charges as described below.
The Campaign Registry (TCR) Process
The FCC-instituted rules to make SMS/MMS more secure and trustworthy. TCR is an organization formed by U.S. mobile carriers to implement the FCC guidance, define the database of record and define the fees for Brand and Campaign registration. The activation process is described here.
Brand and Campaign fees are charged as incurred and subject to change by TCR.
SMS/MMS Usage
The Advanced and Ultra licenses are SMS/MMS enabled for inbound or outbound messages, with a monthly allotment of messages per seat.
- Advanced license allotment is 100 messages per user per month.
- Ultra license allotment is 200 messages per user per month.
- Usage is pooled across the account and limits are applied at the account level on a monthly basis.
- Excess usage rates may be incurred for messages (inbound/outbound) in excess of monthly allotment.
MESSAGE TYPE
|
MESSAGE TYPE |
BASIS OF CHARGING |
CHARGE PER MESSAGE |
|---|---|---|
|
SMS Inbound Usage |
Per message |
$0.0085 |
|
MMS Inbound Usage |
Per message |
$0.0130 |
|
Toll-Free SMS Inbound Usage |
Per message |
$0.0085 |
|
SMS Outbound Usage |
Per message |
$0.0085 |
|
MMS Outbound Usage |
Per message |
$0.0130 |
|
Toll-Free SMS Outbound Usage |
Per message |
$0.0085 |
- Account administrators can determine rates for international SMS/MMS via their Admin Portal, after administrators have enabled international SMS/MMS.
- At the end of each bill cycle, any SMS/MMS excess usage fees are rounded up to the nearest penny.
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