COVID-19
Frequently asked questions
Do you have questions about your service? Need technical support to enable remote user access? Below FAQs will provide additional information and support for you during these challenging times.
We're here and ready to help you.
Question: Can I log into my phone system from a computer that is not on my office network?
Answer: Spectrum Enterprise has a service to enable you to connect remotely. Contact us to discuss the right solution for your business.
Question: Can I take my office phones home to take calls remotely?
Answer: 911 compliance concerns prohibit you from taking your phones out of your site, but our Broadworks Anywhere or Remote Office services will enable your teams to take calls from anywhere. For assistance adding remote call services, you may contact your Account Rep or call us at 1-888-812-2591 and say “Changes to existing service” when prompted.
Question: Do you offer video conferencing?
Answer: Spectrum Enterprise does not offer a video conferencing service, but a number of third-party providers do offer solutions. You might research Webex, Skype, or Microsoft Teams. Please note that Spectrum Enterprise does not endorse any specific third-party provider.
If you need assistance modifying your services to support a new way of working, please call us at 1-888-812-2591 and say “Changes to existing service” when prompted.
Question: How can I equip my network to handle increased demands for remote access, such as VPN?
Answer: Our technical services team can assist you with additional VPN licenses.
Question: How can I forward my office phones to my cell phone while I’m working remotely?
Answer: You can set up Call Forwarding by logging into your account on the Spectrum Enterprise Support Portal or we can assist you over the phone.
To order additional VPN licenses or if you need additional technical support, contact us at 1-888-812-2591 and say “Technical Support” when prompted.
We’re here and ready to help you. Keeping you connected when it matters most. We will get through this together.