COVID-19
Helping you respond. That's our responsibility.
We understand what you’re going through right now, because like everyone, we’re living it too. Our communities across the country are facing unprecedented hardship and uncertainty. We understand that pain, because we share it.
We see you making major efforts to adapt your businesses: redefining continuity plans, keeping employees safe and connected, managing risk and making difficult decisions. To do it all, you depend on a partner who is reliable, agile and responsive at the core. Someone who treats your challenges like their challenges—and that’s exactly who we are. We’ve built our network on these same principles so that you’ll have the connection you need when you need it.
We’re working around the clock to provide solutions and support you need most so you can keep things up and running.
We’re serving thousands of businesses like yours across the country with temporary upgrades, service adjustments, and remote work enablement so your teams can stay connected to each other, and to customers. We’re proudly serving healthcare providers with telehealth, the educational system with distance learning, and governments by helping them stay connected to the communities who trust in them to ensure their safety.
We offer a simple pledge: we’ll partner with you and work together to help you move forward. And you can be rest assured we’ll be in your corner every step of the way–today, tomorrow, and for the duration. Helping you respond is our responsibility. And we’re all in.
Spectrum Enterprise customers, please continue to our updates below. Spectrum Business customers (i.e. have existing Internet, Voice or Coax based solutions), click Spectrum Business support below. Spectrum Residential customers, click Spectrum Residential if you need support for home Internet, TV, and phone services.
Our network is performing well and we are continuously monitoring performance, bandwidth usage and capacity. Our service delivery, technical support, network operations and client facing teams are engaged to help address your business needs during this challenging time.
Here are some of the ways we’re helping today to support you:
- Accelerate bandwidth delivery requests to critical Internet and Wide Area Network services;
- Support your need for remote working capabilities;
- Expedite requests to change Unified Communications and Trunking services configurations;
- Determine service adjustments based on your changing business needs;
- Waive any rate adjustments for clients whose contracts are set to expire between April through December 2020.
Here are the actions that we’re taking to maintain service delivery and client support:
- Assessing our business operating practices and preparing for contingencies that may be needed to sustain normal business operations;
- Maintaining our network infrastructure and the continuity of services for clients;
- Ensuring access to mission critical tools, information and communications services to maintain our business operations;
- Protecting the health and safety of our employees by following CDC recommendations in our operations and facilities
Read stories about how Spectrum Enterprise serves schools, government agencies, healthcare providers, and more to keep things up and running.
- Across eight states, Spectrum Enterprise has expedited Internet access and bandwidth upgrade requests from several universities and colleges that were serving as COVID-19 testing sites, enabling their employees to work remotely or fostering online learning for their students. In addition, Spectrum Enterprise has helped K-12 schools with increased Internet bandwidth requests to support online learning and related video conferencing.
- Spectrum Enterprise has helped to ensure that many city and state agencies and local towns have the increased bandwidth and added SIP Trunks necessary to handle the Internet usage and elevated call volumes required by first responders and emergency operating centers, as well as government employees working remotely.
- In fact, Spectrum Enterprise has fulfilled more than 35 requests from hospitals and healthcare providers from coast to coast - and Hawaii too - for Fiber Internet Access installations, Internet bandwidth upgrades or SIP trunk lines. In many cases, we completed the service request within 48 hours. Our vital connectivity services help to support the greater demand for telehealth visits, the increase in patients and the higher call volume, in addition to enabling many employees to work from any location during the COVID-19 situation.
Resources
Infographic
Don’t let your organization be vulnerable to cybercrime
Leaving your network vulnerable to external threats can also impact your bottom line. A fully managed security solution can reduce the burden on your IT department by safeguarding your network.
Guide
Remote workers and IT security
A shift to remote working means a potential increase in the number of vulnerable devices accessing your network. Learn five things to do today to keep your organization’s network and data secure.
White Paper
Network diversity: The key to reliability
Factors you should take into consideration to design and implement a more diverse network.
Blog post
How we’re ensuring our network is ready for the unexpected
See three ways our business network technology has been structured to ensure business continuity even during these most recent challenging of times.
Blog post
Responding to network challenges
See how Spectrum Enterprise is helping businesses and enterprises respond to network challenges as they shift to enable a larger virtual workforce.
Blog post
Preparing for extraordinary challenges
See how Spectrum Enterprise is partnering with our clients to ensure that they are covered when it comes to business continuity.
Blog post
Spectrum Enterprise Unified Communications (UC) supports mobile workforces by enabling employees to communicate and collaborate seamlessly from anywhere using any device.
We’re here and ready to help you. Keeping you connected when it matters most. We will get through this together.