How do I disconnect or move my services to a new location?
If you wish to disconnect or change your Home service, click here.
If you wish to disconnect or change your Spectrum Business service, click here.
If you wish to disconnect your existing Spectrum Enterprise service, there are two (2) options for your convenience:
- Submit your disconnect request online via this Web Form which will provide an acknowledgement of receipt of your request upon submission. This self-service web form is available 24/7 for submission.
- Call Spectrum Enterprise Client Services at 888-812-2591, then select option 3. This team is available Monday-Friday from 8a-9p ET.
Returning your equipment
- Spectrum Enterprise may contact you to schedule a time to send a Spectrum representative to remove the Spectrum equipment that you have requested to disconnect.
- If Spectrum requests to pick up the equipment and you do not allow Spectrum to remove the Spectrum equipment in a timely manner, you may incur additional service charges.
- In certain cases, Spectrum may choose to leave equipment at your premises. Spectrum may alternatively choose to provide a prepaid shipping label(s) to you so that you may ship the equipment to Spectrum.
- For more information and how to submit your shipping label request, please click on this Web Form.
Additional disconnect information to note
- Only the designated account owner can request disconnect of service.
- All disconnect requests, per our terms and conditions, require minimum 30 days notification with a written acknowledgment received from Spectrum Enterprise before Spectrum will process your request.
- Once your requested service is disconnected, your billing statement will reflect the final charges for the service that was disconnected, in addition to any recurring charges for remaining Spectrum Enterprise services, as well as any proration required to adjust to the disconnect date.
- Please note that this final amount may include a Termination fee if the service you've selected to disconnect is still under contract term. For more information regarding how disconnecting your service impacts your contract with Spectrum Enterprise, please review our standard terms and conditions here.
Depending on the underlying circumstances, and subject to the limitations of your contractual terms, there may be other options for your business other than disconnecting your service, such as moving service location, transferring account ownership, or adding to your existing services.
Moving Your Service
If you're planning to move, confirm your new address is located in an area where we provide service by contacting your sales representative who will help you move your Spectrum Enterprise service to your new address. If you have not been introduced to your sales representative, contact the Spectrum Enterprise Sales Team at 1-844-964-0035.
Transferring account ownership
To transfer your Spectrum Enterprise services and billing responsibility to another responsible party and/or change the name of your business, contact Spectrum Enterprise Client Support at 888-812-2591, then follow prompts for Account Updates.
Adding a service
To add/change new Spectrum Enterprise services to your current service, contact your sales representative. If you have not been introduced to your sales representative, please contact Spectrum Enterprise Client Support at 888-812-2591, then follow prompts to change services.