UCaaS

Enhance collaboration with UCaaS solutions

Communication and collaboration are key to enhancing productivity, accelerating forward progress and keeping your business running smoothly. Yet, with more employees working outside the traditional office today – and with more communication channels than ever – communicating well and collaborating seamlessly can be a real challenge.

Unified Communications as a Service (UCaaS) solutions can help by packaging the latest communication technologies on a cloud-based platform that simplifies IT administration. With UCaaS, your workers have powerful communication tools at their fingertips no matter where they go. At the same time, your IT teams are relieved of the burden of installing, maintaining, troubleshooting and upgrading communications technology.

As a provider of customized business communications, networking and security products for America’s largest organizations, Spectrum Business for enterprise offers comprehensive UCaaS solutions that deliver flexible, unified communications experiences.

Essential features of UCaaS technology

UCaaS solutions combine multiple technologies on a cloud-based platform to enable workers to stay connected, get work done and accelerate time to value.

UCaaS technology includes:

• Voice services. UCaaS platforms simplify telephony with Voice over Internet Protocol (VoIP) solutions with features like call forwarding, voicemail and caller ID.
• Video calling. The ability to easily connect with colleagues and contacts via video calls helps keep communication clear and personal.
• Messaging. Instant messaging tools enable users to communicate with individuals or groups, with messaging threads organized by various topics or employee roles.
• Meetings. Employees can hold scheduled or ad hoc meetings using videoconferencing or audioconferencing apps with features for in-meeting messaging, content sharing, collaboration, meeting recordings and meeting transcriptions.
• Presence. Presence features allow employees to easily communicate their availability status to colleagues. Presence technology also ensures that calls and communication will be automatically routed to them wherever they are working, or forwarded to the best alternative when they are unavailable.
• Mobility. UCAAS solutions offer mobile apps and browser-based solutions that allow users to stay connected and productive no matter where they are working from.
• Collaboration tools. Features like shared calendars, task management systems, project management applications and the ability to collaboratively edit documents online are often part of UCAAS platforms.
• File and screen sharing. These technologies enhance collaboration by enabling users to easily share documents and view the same content, no matter where in the world they’re located.

For IT teams, the cloud-based nature of the platform is the most important feature of a UCAAS solution. The infrastructure is owned, managed, maintained and delivered by a third-party provider for a predictable monthly subscription. This removes the administrative burden for IT teams, simplifies budgeting and lets organizations avoid the capital expense of purchasing equipment on premises.

UCaaS offerings from Spectrum Business for enterprise

At Spectrum Business for enterprise, we offer two UCAAS solutions that empower your mobile and distributed workforce with tools for communicating and collaborating more efficiently. With our technology, your employees have seamless access to voice calling, instant messaging, virtual meeting rooms and other collaboration tools – anywhere and anytime.

Unified Communications with RingCentral

Spectrum Business for enterprise Unified Communications with RingCentral lets your employees reach colleagues and customers across multiple devices, wherever they are located. Switch between computer, mobile phone, tablet and other devices to work from anywhere. This all-in-one platform securely combines connectivity, communications, collaboration and equipment in a cloud-based solution.

Unified Communications with Webex

For a more tailored approach to UCaaS, Spectrum Business for enterprise Unified Communications with Webex delivers powerful capabilities — including options for omnichannel call centers — in an all-in-one solution. This UCaaS offering combines dedicated voice bandwidth with tools for voice and video calling, meetings, messaging, content sharing and more to help team stay connected and get more work done.

Both solutions offer:

• A seamless user experience across all devices.
• An easy-to-use, cloud-based system for making video and phone calls on any device.
• A powerful unified communications and collaboration platform for remote teams that includes screen sharing capabilities, high-definition video conferencing and audio conferencing across multiple devices anywhere.
• Chat and messaging capabilities that include texts, multimedia messaging and internet fax capabilities.
• Integration with popular business applications and APIs for creating custom integrations.
• Virtual workspaces and personal meeting rooms for ad hoc or scheduled meetings and chats.

The benefits of Spectrum Business for enterprise UCaaS

With UCaaS from Spectrum Business for enterprise, you can:

• Communicate seamlessly: Move between mobile devices, desk phones and soft phones – or from phone calls to video meetings – in one tap, even shifting between devices during calls.
• Customize collaboration: Tailor collaboration services to the way you work, using any form of collaboration on any device at any time through our mobile app.
• Streamline workflows: Add communication capabilities into your everyday tools through integration with hundreds of cloud-based, third-party applications.
• Deliver exceptional experiences: Provide customers with outstanding service through reliable voice and collaboration solutions that integrate with your CRM systems.
• Reduce costs: Eliminate capital expenses with a subscription-based UCaaS solution that includes ongoing maintenance and system upgrades from a single provider.
• Enhance productivity: Improve employee efficiency by delivering access to videoconferencing, messaging, calling, meetings and virtual workspaces on one platform.
• Minimize IT burden: Simplify IT operations with a cloud-based solution that makes it easy to deploy new seats, add features and integrate applications with just a few clicks. Our team designs, installs and maintains your UCaaS technology all the way to the IP phone and other endpoint devices. Get 24/7/365 support from a U.S.-based team, local technicians and a 99.99% availability SLA.

Why Spectrum Business for enterprise?

At Spectrum Business for enterprise, we help organizations realize their boldest ambitions. The largest businesses in the nation rely on us to be an exceptional partner, delivering the latest technology, deep expertise, and reliable and scalable solutions that promote growth.

All of our offerings are built on a wholly owned fiber network that is engineered for growth. With a portfolio of solutions for connectivity, managed services, security, TV, voice, communications and collaboration, networking and business network modernization, we help customers evolve and scale to achieve and maintain competitiveness.

FAQs

What is UCAAS?

Unified Communications as a Service (UCaaS) provides a single, cloud-based platform that integrates communication and collaboration tools for enterprise voice, chat, instant messaging, desktop sharing, presence, voicemail, virtual whiteboards, and web, audio and video conferencing.

What are the benefits of UCaaS solutions?

With a UCaaS platform, organizations can improve communication and collaboration to enhance productivity, accelerate timelines, increase flexibility, reduce travel costs and respond more quickly to business opportunities.