Healthcare's Patient Experience Gap: Five areas of focus, conducted by HIMSS Analytics
As the health industry moves toward value-based care, patient experience goals have become more focused on service delivery. In response, hospitals and health systems are investing in technologies that enhance the patient experience. What is not clear, however, is whether providers are investing in the technologies that make the biggest difference to patients. Technologies that support patient experience span the continuum of care – from self-service appointment applications, to bedside interactive patient care solutions, to post-discharge monitoring and follow-up. How can a provider determine which specific investments will have the biggest impact? A recent study by HIMSS Analytics, conducted on behalf of Spectrum Enterprise, uncovered five areas of opportunity showing how patients and providers differ in how they value technologies that deliver patient experience.