Patient experience matters more than ever in the current healthcare environment. As industries like retail, banking and transportation have embraced a consumer-centered focus, many with the help of technology, hospitals and health systems are finding patients bring those same expectations to healthcare. They want patient-centric, responsive healthcare delivery. But what is most important to patients in terms of their experience? Are hospitals and health systems meeting expectations or missing the mark? And how can providers do a better job of delivering a positive patient experience across the care continuum? A recent study by HIMSS Analytics, conducted on behalf of Spectrum Enterprise, sheds light on these topics.