What are the reasons my port-out request may be rejected?

Incorrect account / business name

• Verify the account / business name on your Spectrum Enterprise billing statement is accurate and exactly matches the name on file with your new service provider.

Incorrect authorized contact name

• Verify the authorized contact name is accurate and exactly matches the authorized contact name on file with your new service provider.

Address / ZIP or postal code mismatch

• Verify that the address and corresponding ZIP or postal code matches the information on your Spectrum Enterprise billing statement.

Incorrect or missing account number

• Verify the account number reflected on your Spectrum Enterprise billing statement matches the account number on file with your new service provider.

There is an open work order on my account

• Port-out requests cannot be completed if you have an open work order on your Spectrum Enterprise account. You may initiate a port-out request after your open work order completes or request to cancel the work order depending on your specific circumstances.

The telephone number(s) to be ported is not reflected on the CSR

• If you are requesting to port-out a telephone number that does not appear on the CSR, contact your new service provider and request that they follow the Trading Partner Profile Escalation Path to resolve the issue. All service providers are instructed to follow this process to expedite the porting of telephone numbers between service providers.

The telephone number(s) to be ported is not active with Spectrum Enterprise

• Telephone number must be active to be ported to another service provider.