How can I troubleshoot my Spectrum Enterprise ELAN service?

ELAN Troubleshooting

Please refrain from rebooting Spectrum Enterprise provided equipment unless directed to do so by an Enterprise Technical Support Technician.

If you need to engage Enterprise Technical Support on an issue with your ELAN, please provide any recent changes made in your network.

No connection across all sites

If you have no connection, follow the steps below:

• If your service uses an internal hub and spoke topology for traffic handling, check the following at your main site:
  • Make sure your router or switch and Spectrum's equipment have power.
  • Make sure your router or switch does not have any loose or damaged connections to the Spectrum equipment.
  • Attempt to ping across to your sites.
  • If there is no site connectivity and you need assistance, click here for Enterprise Technical Support contact information.

No connection to a single site in the ELAN

If you have no connection, follow the steps below:

• Make sure your router or switch and Spectrum's equipment have power.
• Make sure your router or switch does not have any loose or damaged connections to the Spectrum equipment.
• Attempt to ping across to your sites