How can I troubleshoot my Spectrum Enterprise Voice Trunking service?
Voice Trunking Troubleshooting
Please refrain from rebooting Spectrum Enterprise provided equipment unless directed to do so by an Enterprise Technical Support Technician.
For Feature Issues, Including No Dial Tone
All Voice Trunking features, including dial tone, are handled by your PBX and not Spectrum Enterprise. Please engage your PBX vendor for issues such as the following:
- No dial tone
- Voice Mail
- Call Forwarding
- Internal Extension Dialing
No Inbound and/or Outbound Calls
For a complete outage where you cannot make inbound or outbound calls (internal extension dialing may still work), follow the steps below:
- Make sure your Spectrum equipment has power. This includes transport equipment and an Integrated Access Device (IAD) that connects directly to your PBX.
- Verify your PBX has a good connection to the Spectrum IAD.
Intermittent Inbound or Outbound Calls
For assistance with intermittent inbound or outbound calling issues, click here for Enterprise Technical Support contact information.