How can I troubleshoot my Spectrum Enterprise EPL/EVPL service?
EPL/EVPL Troubleshooting
Please refrain from rebooting Spectrum Enterprise provided equipment unless directed to do so by an Enterprise Technical Support Technician.
No connection across your circuit
If you have no connection, follow the steps below:
- Make sure your router or switch and Spectrum's equipment have power.
- Make sure your router or switch does not have any loose or damaged connections to the Spectrum equipment.
- Attempt to ping across your LAN network.