How can I tell if my Carrier account has migrated to the new billing platform?

You should have received communications from us letting you know when your Carrier account was scheduled for migration. One quick way to know if your Carrier account has been migrated is your Carrier invoice will look different. In particular, if you see a “Legacy Account Number” on your statement, then you’ve migrated to the new platform. Click here for more information on how to read the Carrier invoice and find the Legacy Account Number. You can also you can reach us at DLCarrier-BillingResolutionCoordinators@charter.com or contact your Client Service Manager.